Senior Cloud Network Engineer L2

2 days ago


Pune, Maharashtra, India K20s - Kinetic Technologies Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title:
Senior Cloud Network Support Engineer (L2 )

Experience
- 4-8
Location: Viman Nagar, PuneWork Mode: 6 Days Work From Office (WFO)Shift: Rotational
Job Summary
We are seeking an experienced
Senior Cloud Network Support Engineer
to manage, troubleshoot, and resolve complex networking issues in a cloud-based infrastructure. The ideal candidate will provide L2 support, serve as an escalation point, collaborate with internal and external stakeholders, and ensure seamless network operations.

Key Responsibilities

  • Act as a Subject Matter Expert (SME) in networking, fleet monitoring, and customer support practices, ensuring smooth and efficient cloud service operations.
  • Serve as the escalation point of contact for complex network issues affecting customers, business leaders, IT teams, and Managed Service Providers (MSPs).
  • Plan, implement, and oversee assigned project tasks, ensuring they align with defined processes and standards.
  • Ensure compliance with change management processes when executing projects and updates.
  • Monitor the support queue for new requests, changes, or project tasks, ensuring timely resolution.
  • Collaborate cross-functionally with teams such as Network TPM, Engineering, Facilities, and Security to address issues and implement solutions.
  • Work closely with vendors on project delivery, ensuring quality and compliance with standards.
  • Prepare and share weekly and monthly reports on the progress of initiatives and project statuses.
  • Drive technical strategies, troubleshooting methods, and best practices across the team.
  • Serve as the Voice of the Customer, providing technical recommendations and solutions based on customer feedback.
  • Maintain clear and consistent communication with stakeholders, offering regular updates on key initiatives and issues.
  • Follow industry best practices for safety, security, and compliance in both internal systems and customer environments.
  • Investigate and resolve customer-reported issues related to networking, applying deep technical expertise in network protocols, configurations, and troubleshooting tools.
  • Participate in the on-call rotation to manage and resolve network incidents and outages.
  • Stay updated on emerging technologies and new network designs to proactively suggest improvements to the team and the business.
  • Troubleshoot complex networking issues, with expertise in operating systems (Linux/Windows), networking protocols (TCP/IP), and Internet fundamentals.
  • Handle complex networking protocols, such as DNS, routing, switching, firewalls, LAN/WAN, and others.

Required Qualifications

  • Bachelor degree in Computer Science, Engineering, or a related field, or equivalent work experience.
  • Advanced knowledge of networking, including experience with enterprise-level deployments (routing, switching, etc.).
  • Proven ability to solve complex technical problems with a strong customer-focused approach.
  • Excellent communication skills, with the ability to clearly convey complex technical information to internal and external stakeholders.
  • Detail-oriented and strategic thinker with the ability to manage multiple tasks simultaneously.
  • Strong documentation skills, including the ability to write clear and concise knowledge base articles and technical documentation.
  • Proven ability to work independently and thrive in a fast-paced, startup environment.
  • Hands-on experience writing scripts for task automation to increase efficiency and streamline support processes.
  • Proficiency in configuring and managing virtual server environments.
  • Knowledge and experience with devices and solutions from Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto, etc.
  • Familiarity with managing end-to-end application stacks from the operating system layer through custom applications.
  • Experience configuring software-based load balancing solutions.
  • Hands-on experience with monitoring, tracing, and alerting tools such as CloudWatch, Grafana, Datadog, Prometheus, etc.
  • Strong understanding of security best practices and network security protocols.
  • Familiarity with domain transfers, DNS records, and DNS security.
  • Extensive experience with networking troubleshooting tools (traceroute, mtr, ping, iperf, dig, nslookup, cURL, tcpdump, Wireshark, etc.).
  • Experience in IT service monitoring and troubleshooting.

Preferred Qualifications

  • Proven ability to take ownership and deliver results in a fast-paced environment.
  • Exceptional time management and prioritization skills, with the ability to meet multiple deadlines effectively.
  • Strong vendor, client, or customer-facing experience, with excellent verbal and written communication skills.
  • Experience supporting enterprise software applications.
  • Familiarity with UNIX command-line and network storage troubleshooting.
  • Experience with system configuration, patching, and upgrades.
  • In-depth understanding of network topology and its impact on distributed system performance.

Skills: dns,skills,monitoring tools (cloudwatch, grafana, datadog, prometheus),customer,security,compliance,troubleshooting,communication,networking,resolve,scripting,firewalls,linux,network troubleshooting tools (traceroute, mtr, ping, iperf, dig, nslookup, curl, tcpdump, wireshark),cloud infrastructure,cloud,virtual server management,windows,tcp/ip,network security protocols,switching,project,lan/wan,routing



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