Head Of Department

1 week ago

Surat, Gujarat, India QTONET PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Summary:

We are looking for a professional and guest-oriented HOD Front Office with working knowledge . The candidate will play a key role in delivering an exceptional guest experience by managing front desk operations, including check-ins, check-outs, reservations, and guest queries.

Key Responsibilities:

  • Welcome and check in guests in a courteous and efficient manner.
  • Handle guest check-out professionally and accurately.
  • Use IDS software to manage reservations, room assignments, guest profiles, and billing.
  • Ensure a smooth and efficient operation at the front desk.
  • Respond to guest inquiries, complaints, and feedback in a prompt and professional manner.
  • Coordinate with housekeeping and maintenance to ensure room readiness.
  • Manage walk-in guests and upsell rooms when necessary.
  • Maintain front desk records, reports, and daily cashiering tasks.
  • Assist with night audit procedures if assigned.
  • Maintain a clean, organized, and professional reception area at all times.

Qualifications & Skills:

  • Experience in a front office/reception role in the hospitality industry.
  • Hands-on experience with IDS is mandatory.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to multitask, prioritize, and handle guest concerns calmly and efficiently.
  • Knowledge of front desk procedures and standard hotel practices.
  • Willingness to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person

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