HR Operations Manager For UPL Global Business Services

2 days ago

Pune, Maharashtra, India UPL Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: HR Operations Manager UPL Global Business Services (GBS)

Location: Pune

Reporting To: GBS Head

Role Overview:

The HR Operations Manager UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPLs global operations. This role is pivotal in driving transformation through process standardization, and data-driven insights. The manager will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within the GBS framework.

Key Responsibilities:

HR Service Delivery & Operations

  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across UPL's global entities.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.

Process Excellence & Standardization

  • Drive harmonization of HR processes
  • Implement continuous improvement initiatives
  • Champion automation and scalability with platforms like SAP SuccessFactors

Compliance & Governance

  • Ensure compliance with global labor laws, data privacy regulations, and UPL's internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.

Team Leadership & Collaboration.

  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with HR COEs, regional HR leaders, and business stakeholders to align operational goals with UPL's strategic priorities.

Analytics & Reporting

  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.

Scaling up & Operational Budget

  • Lead the strategic scaling of GBS operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support UPL's global growth and transformation initiatives.
  • Manage operational budgets and identify opportunities for cost optimization.

Qualifications & Experience:

  • Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
  • 8+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
  • Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
  • Proven leadership in managing cross-functional, multicultural teams.
  • Excellent communication, stakeholder engagement, and problem-solving skills.

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