
HR Operations Manager For UPL Global Business Services
2 days ago
Job Title: HR Operations Manager UPL Global Business Services (GBS)
Location: Pune
Reporting To: GBS Head
Role Overview:
The HR Operations Manager UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPLs global operations. This role is pivotal in driving transformation through process standardization, and data-driven insights. The manager will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within the GBS framework.
Key Responsibilities:
HR Service Delivery & Operations
- Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across UPL's global entities.
- Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
- Oversee HR helpdesk operations to ensure timely resolution of employee queries.
Process Excellence & Standardization
- Drive harmonization of HR processes
- Implement continuous improvement initiatives
- Champion automation and scalability with platforms like SAP SuccessFactors
Compliance & Governance
- Ensure compliance with global labor laws, data privacy regulations, and UPL's internal governance standards.
- Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
Team Leadership & Collaboration.
- Foster a culture of innovation, accountability, and service excellence.
- Collaborate with HR COEs, regional HR leaders, and business stakeholders to align operational goals with UPL's strategic priorities.
Analytics & Reporting
- Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
- Deliver dashboards and reports to senior leadership to support data-driven decision-making.
Scaling up & Operational Budget
- Lead the strategic scaling of GBS operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support UPL's global growth and transformation initiatives.
- Manage operational budgets and identify opportunities for cost optimization.
Qualifications & Experience:
- Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
- 8+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
- Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
- Proven leadership in managing cross-functional, multicultural teams.
- Excellent communication, stakeholder engagement, and problem-solving skills.
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