Sales & Client Experience Executive

2 weeks ago

Mumbai, Maharashtra, India Ellement Co. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

About the Role

Ellement Co. Nail Academy is expanding, and we're looking for a warm, welcoming, and proactive team member to be the first point of contact for aspiring nail professionals. This role blends sales, administration, client communication, and business development, helping us grow the Academy and build long-term relationships within the beauty and nail community.

You will be responsible for calling leads, guiding them through course options, scheduling appointments, managing inquiries, and identifying collaboration opportunities that support the Academy's business goals.

Key Responsibilities

Lead Management & Sales

  • Make warm and cold calls to prospective students and partners.
  • Explain academy courses, benefits, schedules, and fees clearly and confidently.
  • Convert inquiries into center visits, demos, and course enrollments.
  • Diligently follow up on all leads with a structured process.

Client Experience & Coordination

  • Be the friendly and helpful voice/face of Ellement Co Nail Academy.
  • Schedule appointments, trial sessions, and meetings for academy trainers and management.
  • Maintain organized communication records and ensure smooth onboarding of new students.
  • Assist with daily admin tasks, attendance, and documentation.

Business Development & Collaborations

  • Spot potential growth opportunities with salons, influencers, and beauty institutes.
  • Support in executing small partnerships, workshops, or events.
  • Coordinate with the Ellement Co team for cross-promotions and brand visibility.

Operations & Administration

  • Keep CRM and lead trackers updated.
  • Maintain schedules, calendars, and basic reporting.
  • Assist in building a strong student community through WhatsApp groups, feedback cycles, etc.

Ideal Candidate

  • Warm, patient, and confident on calls.
  • Excellent communication skills (English + Hindi).
  • Diligent with follow-ups and highly organized.
  • Comfortable with cold calling and sales targets.
  • Ability to multitask between admin + sales responsibilities.
  • Eager to contribute to the growth of the academy.

Why Join Us?

  • Be part of a fast-growing, creative, and modern beauty education brand.
  • Work closely with the founding team and contribute directly to academy expansion.
  • Growth opportunities with our upcoming PAN India franchise model.
  • Supportive environment, training, and exposure across beauty, education, and business.

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