Customer Support
1 day ago
We are hiring
Role : Customer Support
Qualification - Any Graduation Degree
Experience - 10 Years to 15+ Years
Package - 4 to 4.5 LPA
Location: Thane
Industry - Textile Chemical Manufacturing
Working day - 5 Days
Employment Type: Contractual
JOB DESCRIPTION:
- Handle sample order requirements/demand of India and Global regions from Ankleshwar.
- Obtain necessary approval from Business Managers for processing sample order requirements.
- Check availability location and status for sample requirement.
- Key in sample sales orders in ERP SAP and ARP SAP.
- Attend queries and complaints from customers / stockits / internal departments with respect to sample orders.
- Identify and take approval for cost of samples to replenish sample stock from various sources.
- Verify shipping documents incase of import of samples and co-ordinate with C&F Agent for clearance and delivery of sample.
- To process approval for payment of duty of samples in case of samples received via courier service and distribute it to respective departments.
- Update executed sample order details report to Sales/BM on monthly basis.
- Co-ordinate in preparation of varision agreements like Rebate, Commission, Distributorship, etc. and keep record of same.
- Arranging COA from SAP ERP or QC-team and providing to external & internal customers on request for local products ex-Ankleshwar.
- Post GRN in ERP SAP for various indirect purchases.
Monthly report preparations under controlling:
Monthly reporting of Customer & Product Sales data by month to Sales Head.
Monthly reporting of South Asia sales data to BM's
Compiling of cost-data for sales cost-sheet preparation
Back up and support for Indent/import sales order processing.
PURPOSE OF JOB
- Handle sample sales orders and plan timely processing of it.
- Customer Satisfaction by meeting sample order requirement, updating status and attending queries.
- To support sales in agreement process & controlling team in compiling cost data & monthly sales reporting.
If interested call us on Mon to Sat 11 am to 6 pm)
Job Type: Contractual / Temporary
Contract length: 7 months
Pay: ₹30, ₹38,000.00 per month
Work Location: In person
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