Customer Support

1 day ago


Thāne, Maharashtra, India Concept Management Full time

We are hiring

Role : Customer Support

Qualification - Any Graduation Degree

Experience - 10 Years to 15+ Years

Package - 4 to 4.5 LPA

Location: Thane

Industry - Textile Chemical Manufacturing

Working day - 5 Days

Employment Type: Contractual

JOB DESCRIPTION:

  • Handle sample order requirements/demand of India and Global regions from Ankleshwar.
  • Obtain necessary approval from Business Managers for processing sample order requirements.
  • Check availability location and status for sample requirement.
  • Key in sample sales orders in ERP SAP and ARP SAP.
  • Attend queries and complaints from customers / stockits / internal departments with respect to sample orders.
  • Identify and take approval for cost of samples to replenish sample stock from various sources.
  • Verify shipping documents incase of import of samples and co-ordinate with C&F Agent for clearance and delivery of sample.
  • To process approval for payment of duty of samples in case of samples received via courier service and distribute it to respective departments.
  • Update executed sample order details report to Sales/BM on monthly basis.
  • Co-ordinate in preparation of varision agreements like Rebate, Commission, Distributorship, etc. and keep record of same.
  • Arranging COA from SAP ERP or QC-team and providing to external & internal customers on request for local products ex-Ankleshwar.
  • Post GRN in ERP SAP for various indirect purchases.
  • Monthly report preparations under controlling:

  • Monthly reporting of Customer & Product Sales data by month to Sales Head.

  • Monthly reporting of South Asia sales data to BM's

  • Compiling of cost-data for sales cost-sheet preparation

  • Back up and support for Indent/import sales order processing.

PURPOSE OF JOB

  • Handle sample sales orders and plan timely processing of it.
  • Customer Satisfaction by meeting sample order requirement, updating status and attending queries.
  • To support sales in agreement process & controlling team in compiling cost data & monthly sales reporting.

If interested call us on Mon to Sat 11 am to 6 pm)

Job Type: Contractual / Temporary

Contract length: 7 months

Pay: ₹30, ₹38,000.00 per month

Work Location: In person


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