Customer Support Specialist

2 days ago


Thāne, Maharashtra, India Grace Services Full time

We are hiring for a Healthcare Voice Process (Insulet)

Job role where you will support US-based patients, insurance holders, and healthcare providers.

Role & Responsibilities:

  • Handle inbound calls related to medical appointments, billing queries, claims, and insurance verification.
  • Provide accurate information and assistance with empathy and professionalism.
  • Resolve patient/insurance queries while ensuring compliance with US healthcare standards.
  • Document case details properly and escalate critical issues as needed.

Requirements:

  • HSC / Graduate with minimum 1 year of BPO Voice Process experience.
  • Excellent English communication skills (mandatory).
  • Prior experience in healthcare/insurance/claims process will be an added advantage.
  • Comfortable with US Night Shifts (Rotational).
  • Strong listening, problem-solving, and documentation skills.

Salary & Benefits:

  • Transport facility available.
  • 5 Days Working (Rotational Shifts & Offs).
  • Career growth opportunities in the Healthcare domain.

Email :

Mobile No : Jay)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹38,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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