Customer Support Specialist

1 week ago

Thāne, Maharashtra, India Vision Mechatronics Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Overview

Vision Mechatronics Private Limited is a pioneering technology company operating since 2009, specializing in robotics, renewable energy, and energy storage. Based in Thane, Maharashtra, we are committed to leveraging the Make in India initiative to manufacture the world's smartest lithium batteries and renewable energy solutions. Our expertise in solar energy is bolstered by our German partnerships, certified by the Ministry of New and Renewable Energy, aimed at providing stellar solutions for diverse applications.

Job Overview

We are seeking a dedicated Customer Support Specialist to join our dynamic team. This full-time role is based at our headquarters in Thane, Maharashtra. The ideal candidate will be responsible for ensuring exceptional customer service, maintaining proactive communication, and providing technical support to resolve customer inquiries related to our cutting-edge energy solutions and products.

Qualifications and Skills

  • Proven experience in a customer support role, demonstrating a strong commitment to providing excellent service.
  • Proficient in using customer service tools and software, ensuring efficient case management and resolution.
  • Exceptional communication skills, both verbal and written, to effectively interact with customers and internal teams.
  • Strong problem-solving abilities, capable of identifying customer issues and providing appropriate solutions swiftly.
  • Ability to work independently as well as collaboratively within a team, maintaining a high level of professionalism.
  • Familiarity with technical concepts related to renewable energy, lithium batteries, and electronics is highly beneficial.
  • Adept at managing multiple tasks simultaneously, ensuring priorities are met while maintaining attention to detail.
  • Positive attitude with a focus on continuous improvement and adapting to changing customer needs and technology.

Roles and Responsibilities

  • Provide prompt and accurate responses to customer inquiries via email, phone, and chat, ensuring high customer satisfaction.
  • Identify and address customer needs by developing comprehensive solutions and guiding customers through decision-making processes.
  • Maintain detailed records of customer interactions, ensuring all inquiries and resolutions are accurately documented.
  • Collaborate with internal teams to resolve more complex problems, ensuring a seamless customer experience.
  • Gather and analyze customer feedback, reporting insights to improve product and service offerings.
  • Participate in training sessions to stay current on product developments and industry best practices.
  • Assist in the development and implementation of customer support strategies to improve efficiency and engagement.
  • Actively contribute to the team's objectives by sharing knowledge and supporting colleagues as needed.

  • Customer Support Specialist

    14 hours ago

    Thāne, Maharashtra, India GenZS Recruitment Solutions Full time ₹ 28,800 - ₹ 36,000 per year

    We are hiring Freshers and Experienced Candidates (up to 3 years) for the role of Customer Support Executive for our US Process at Mindspace, Airoli.Position: Customer Support ExecutiveProcess: US ProcessExperience: Fresher to 3 yearsWork Model: Onsite (Mindspace, Airoli)Shift Timing: 6 PM to 3 AMWorking Days: 5 days/weekCompensation:CTC: 2.40 LPATake Home:...

  • Customer Support

    5 days ago

    Thāne, Maharashtra, India InstaLaxmi Full time

    Company DescriptionInstaLaxmi is the country's first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platform includes important features like Loyalty programs and gamified experiences to suit consumer behavior, resulting in increased app usage and business growth.Role DescriptionThis is a full-time, on-site role for...

  • Customer Support Executive

    6 days ago

    Thāne, Maharashtra, India Scymes Services Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,36,000 per year

    Company DescriptionScymes Services Pvt. Ltd. is a Knowledge Process Outsourcing (KPO) provider offering value-added turnkey solutions to banks, financial institutions, and corporations. The company holds ISO 9001/27001 and Cyber GRX certifications, demonstrating its commitment to stringent practices and exceptional client service. Operating across major...

  • Customer Relations Specialist

    2 weeks ago

    Thāne, Maharashtra, India Dyneton Full time ₹ 28,80,000 - ₹ 36,00,000 per year

    Job Description:We are looking for a Customer Relations Specialist to join our team at Dyneton. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and guidance in managing their accounts effectively.Key Responsibilities:Serve as the main point of contact for clients and assist them with account...

  • Customer support executive

    15 hours ago

    Thāne, Maharashtra, India Apex One Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title:Customer Support ExecutiveLocation:Thane / Malad (Mumbai)Work Mode:On-siteShift:Rotational (including weekends)About The RoleWe are looking forCustomer Support Executiveswith excellent English communication skills to handle inbound/outbound calls and customer interactions. The ideal candidate will ensure a high level of customer satisfaction...

  • Customer Support Executive

    2 weeks ago

    Thāne, Maharashtra, India 0dca24e6-f13e-4f22-9bb5-d7188690d1cd Full time ₹ 20,00,000 - ₹ 32,00,000 per year

    Seeking a female Customer Support Executive with strong communication skills and a customer-first mindset to manage calls, emails and queries, resolve issues, maintain records, support pre- and post-sales journeys, and coordinate with internal teams.

  • Customer Support Associate

    7 days ago

    Thāne, Maharashtra, India scymes services pvt limited Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Prolific verbal & written communication skills to support customers with ease.Efficiency to offer relevant and satisfactory solutions to the customers.Efficiently taking note of queries and requests.Maintenance of logs for customer interactions, transactions, and comments.Suggest effective and prompt solutions.Protecting brand image and reputation in the...

  • Client Support Specialist

    2 weeks ago

    Thāne, Maharashtra, India Aparna Singh Label Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Hiring: Customer Support Representative (CSR)Salary: ₹15,000 – ₹25,000 per monthShifts: Day Shift / Night Shift (Rotational)Weekly Off: 2 Rotational OffsJob RoleWe are looking for enthusiastic and customer-focused individuals to join our support team. As a Customer Support Representative, you will handle customer queries through calls/chats/emails and...

  • Technical Customer Support

    1 week ago

    Thāne, Maharashtra, India Pawan Enterprises Full time ₹ 2,40,000 - ₹ 2,64,000 per year

    Hiring For Technical Customer SupportNature of Job : Voice (Employees will have to resolve the queries of the customers regarding technical issues related to Laptops, Printers, PC.)Job Location - ThaneDay ShiftsGood Communication requiredSalary Range 20k to 22k in handFor more details kindly share your updated resume on : Job Types: Full-time, FresherPay:...

  • Technical Customer Support Executive

    2 weeks ago

    Thāne, Maharashtra, India Talent Corner Hr Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Inbound and outbound customer inquiries related to products, quotations, and order statusSupport the sales team in preparing proposals, quotations, and technical documentationDevelop and maintain strong relationships with existing and new customers Required Candidate profile1–4 years of experience in Sales Coordination / Customer Support / Technical Sales...