Vodafone Customer Support
2 days ago
Job Title: Customer Support Executive – Social Media Process (Vodafone)
Location:
Thane
Process:
20% Calls | 80% Chat
Job Overview
We are hiring enthusiastic and customer-focused professionals for Vodafone's
Social Media Customer Support Process
. The role involves managing customer queries primarily via
chat
, with minimal voice support. Candidates must have strong communication skills and prior experience in email, chat, or inbound customer service.
Eligibility Criteria
- Minimum Qualification:
Graduate (Mandatory) - Experience:
At least
6 months of experience
in Email / Chat / Inbound Calling - Communication Requirement:
V4 level communication
Key Responsibilities
- Handle customer queries on social media platforms through
chat
and limited
voice
support. - Provide accurate resolutions while maintaining high-quality customer experience.
- Manage and document customer interactions effectively.
- Follow process guidelines and ensure adherence to performance metrics.
- Work collaboratively with team leaders to identify improvement areas.
Salary Details
- In-Hand Salary:
₹18,500 - Gross Salary:
Up to ₹23,000
Work Timings
- Shift Options (Both Boys & Girls Eligible):
- 3:30 PM – 12:30 AM
- 7:00 AM – 4:00 PM
- Shift Type:
Rotational shifts - Week Off:
1 rotational week off
Additional Requirements
- Good typing speed and accuracy
- Ability to handle high-volume chat interactions
- Strong problem-solving and customer-handling skills
- Flexible to work in rotational shifts
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