Vodafone Customer Support

2 days ago


Thāne, Maharashtra, India Apex One Full time

Job Title: Customer Support Executive – Social Media Process (Vodafone)

Location:
Thane

Process:
20% Calls | 80% Chat

Job Overview

We are hiring enthusiastic and customer-focused professionals for Vodafone's
Social Media Customer Support Process
. The role involves managing customer queries primarily via
chat
, with minimal voice support. Candidates must have strong communication skills and prior experience in email, chat, or inbound customer service.

Eligibility Criteria

  • Minimum Qualification:
    Graduate (Mandatory)
  • Experience:
    At least
    6 months of experience
    in Email / Chat / Inbound Calling
  • Communication Requirement:
    V4 level communication

Key Responsibilities

  • Handle customer queries on social media platforms through
    chat
    and limited
    voice
    support.
  • Provide accurate resolutions while maintaining high-quality customer experience.
  • Manage and document customer interactions effectively.
  • Follow process guidelines and ensure adherence to performance metrics.
  • Work collaboratively with team leaders to identify improvement areas.

Salary Details

  • In-Hand Salary:
    ₹18,500
  • Gross Salary:
    Up to ₹23,000

Work Timings

  • Shift Options (Both Boys & Girls Eligible):
  • 3:30 PM – 12:30 AM
  • 7:00 AM – 4:00 PM
  • Shift Type:
    Rotational shifts
  • Week Off:
    1 rotational week off

Additional Requirements

  • Good typing speed and accuracy
  • Ability to handle high-volume chat interactions
  • Strong problem-solving and customer-handling skills
  • Flexible to work in rotational shifts

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