Support Coordinator

1 week ago

Thāne, Maharashtra, India Kemar Port Automation Full time ₹ 2,40,000 - ₹ 3,60,000 per year
Job Title:  Support Co-ordinator Department: Backoffice Company Name: Kemar Port Automation Pvt Ltd Experience: 2 to 4 years Salary Range: 2.4 to 3 Lpa Location: Thane Date of Availability: Immediate/15 days preferred About Us: Kemar provides solutions to meet the complex needs of ports, agencies and businesses. From powerful Automation systems to supporting consultancy services and projects management – our solutions help you save time, reduce risks and get more out of your business. Whether you are a SMB, SME or a Large Enterprise, we can make sure you have the right solutions for your organization for success. Job Overview: We are seeking a highly motivated and organized individual to join our team as a Support Coordinator. In this role, you will be responsible for efficiently coordinating both project and support activities, ensuring seamless collaboration among various teams and stakeholders. The ideal candidate will possess excellent communication skills and a keen understanding of customer support dynamics. Key Responsibilities:
  • Act as a central point of contact for customer support-related activities.
  • Coordinate support efforts to address customer issues and inquiries promptly and effectively.
  • Collaborate with support teams to ensure a high level of customer satisfaction.
  • Maintain clear and open communication channels between project teams, support teams, and other relevant stakeholders.
  • Collaborate with project managers to ensure effective planning, execution, and completion of projects.
  • Facilitate communication and coordination among project and support team members to enhance productivity.
  • Document project and support processes, ensuring that all relevant information is readily available to team members.
  • Identify and address any issues or challenges that may arise during project execution or customer support activities.
Desired candidate Profile:
  • Proven 2 to 4 years of experience in support and project coordination role.
  • Bachelor's degree preferred in any field.
  • Good communication skills for effective collaboration and client interactions.
  • Problem-solving ability to address challenges during system implementation.
  • Team collaboration skills to work effectively with colleagues.
  • Customer service orientation for addressing customers' needs and ensuring satisfaction.
Benefits Offered:
  • Health Insurance
  • Cover under compliance
  • Professional Development
  • Team Building Events
How to Apply: If you are excited about the prospect of contributing to Kemar Automation as a Support Coodinator, we invite you to submit your application on the below Email ID: Email Id: Phone Number:
Application Deadline: Ensure your application is submitted by February 10th, 2024.

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