Team Leader

2 days ago


Mumbai Metropolitan Region, India WTW Full time US$ 60,000 - US$ 1,20,000 per year

Description

  • Process & Stakeholder Management:
  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Complete ad-hoc tasks as directed by Manager.
  • Proactively support key initiatives that have been delivered to implement change

Resource Planning

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

People Management / Development

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
  • Managing attrition and absenteeism in the team.
  • Monthly nominations for SPOT award and R&R
  • Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader
  • Recognise high performers and engage them with right opportunity

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

Required Qualifications, Skill

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills
  • Stakeholder Management

Qualifications

  • Graduate

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