Team Leader
2 days ago
Description
- Process & Stakeholder Management:
- Deliver/ Manage KPI's and metrics in line with the prescribed targets
- Prioritize and organize work according to business priorities.
- Driving process improvements within team for improved efficiency, client experience or better risk controls
- Periodic review of process risks and ensuring adequate controls are in place.
- Meeting with stakeholders to discuss process related challenges and opportunities
- Work with relevant stakeholders for effectively resolving escalations.
- Complete ad-hoc tasks as directed by Manager.
- Proactively support key initiatives that have been delivered to implement change
Resource Planning
- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources
People Management / Development
- Setting appropriate goals & expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
- Conduct 1-1 and team meetings in line with Operational Engagement Framework.
- Managing attrition and absenteeism in the team.
- Monthly nominations for SPOT award and R&R
- Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader
- Recognise high performers and engage them with right opportunity
Top 5 Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Influencing Stakeholders
- Developing Talent
Required Qualifications, Skill
- Excellent verbal and written communication skills.
- Good Interpersonal skills
- Good Analytical skills
- Stakeholder Management
Qualifications
- Graduate
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