Service Delivery Manager

14 hours ago

Mumbai Metropolitan Region, India Team Computers Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Company Description

Team Computers is a trusted solutions partner that bridges business needs with IT solutions. Recognized as a Great Place To Work, we offer high-quality, affordable IT solutions with an attitude of Sewa. With a turnover of 4000+ Cr and 25+ offices across India, we have served 2500+ customers over 38 years.

Job Description – Service Delivery Manager (Infrastructure Managed Services)

Location:
Mumbai / Thane

Experience Required:
10+ Years

About the Role

We are looking for a highly experienced
Service Delivery Manager (SDM)
to lead Infrastructure Managed Services covering
End User Computing, Data Center, and IT Infrastructure
environments. The ideal candidate must have experience in managing large teams and complex projects, strong exposure to
Google Workspace
administration, and hands-on governance of
ServiceNow ITSM
.

This role demands a customer-focused leader with strong stakeholder management skills, proactive execution, and excellent communication.

Key Responsibilities

  • End-to-End Service Delivery:
    Ensure delivery of IT services across EUC, Data Center, Cloud, and Network infrastructure in line with SLAs.
  • Google Workspace Management:
    Oversee deployment, administration, security, and user adoption of Google Workspace within enterprise setups.
  • ServiceNow ITSM Ownership:
    Drive Incident, Problem, Change, Request, and Asset management processes using ServiceNow.
  • Customer & Stakeholder Engagement:
    Act as the primary interface with senior client stakeholders, including CIOs and IT leadership, managing escalations and governance reviews.
  • Team Management:
    Lead large delivery teams, ensuring performance, motivation, and service excellence.
  • Process Excellence:
    Implement ITIL-driven governance, compliance, and service improvement initiatives.
  • Reporting & Metrics:
    Track and present delivery performance, SLA adherence, and customer satisfaction metrics.
  • Innovation & Automation:
    Drive adoption of new tools, automation, and digital workplace enhancements.

Key Skills & Competencies

  • Strong expertise in
    Infrastructure Managed Services (EUC, Data Center, Network, Cloud)
    .
  • Hands-on experience in Google Workspace administration & management.
  • Proven ServiceNow ITSM expertise
    (incident, change, problem, request workflows).
  • Ability to manage
    large teams (100+ members)
    and complex IT transformation programs.
  • ITIL/ITSM governance, compliance, and audit readiness.
  • Excellent
    communication, stakeholder management, and presentation
    skills.
  • Highly
    proactive, aggressive in execution, and outcome-oriented.

Qualifications

  • Bachelor's degree in Engineering / IT / Computer Science (MBA preferred).
  • ITIL v3/v4 certification
    required;
    ServiceNow and Google Workspace certifications
    preferred.
  • 10+ years of IT Infrastructure Service Delivery experience
    , with at least 5 years in a leadership role.

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