Practice Management Coordinator

About us:

At Cloud Raptor, we are a forward-thinking IT solutions provider dedicated to helping businesses thrive in the digital age. Founded with a vision to bridge the gap between technology and business, we specialize in delivering innovative, scalable, and secure IT services that drive real value.

Our team comprises of passionate technologists, experienced consultants, and certified engineers who bring deep expertise in cloud computing, software development, DevOps, AI/ML, cybersecurity, and enterprise IT transformation. We serve a diverse portfolio of clients across BFSI, Retail, Utilities, Education, and Public Sector domains, delivering customized solutions aligned with their unique goals.

With international presence in India , the Philippines , UK , and headquartered in Australia , we combine global capabilities with local insight. Whether youre looking to modernize legacy systems, scale with cloud infrastructure, or build AI-powered products, we help you accelerate innovation securely and efficiently.

At our core, we believe in building long-term partnerships, fostering continuous learning, and delivering outcomes that matter. Lets calibrate your future with technology.

Role: Practice Management Coordinator

Position: Fulltime

Location: India - Canadian Client

Responsibilities:

• Drive consistency and excellence by supporting the development and maintenance of core delivery methodologies across Advisory, Solutions, and Managed Services.
• Collaborate with leaders and experts to enhance tools, templates, and accelerators that power our delivery.
• Help finalize and roll out the Target Operating Model (TOM), aligning practices across MNP Digital.
• Support the design and implementation of standard processes like resource management.
• Coordinate practice-wide initiatives including training, change management, and process improvements.
• Manage initiatives as structured projects—tracking timelines, milestones, risks, and outcomes.
• Prepare project plans, status updates, and documentation to ensure accountability and momentum.
• Identify best practices and improvement opportunities through research and feedback.
• Support pilots and iterative enhancements to tools and frameworks.
• Develop internal communications, documentation, and presentations to drive adoption and alignment.
• Gather and synthesize feedback to continuously refine our approach.

Qualification

Technical Skills -

• 8+ years of experience in defining and developing organizational processes, product and services to achieve delivery excellence and operational efficiency.
• Hands on experience of implementing industry standards such as CMMi / ISO
• Hands on experience in implementing quality standards, KPIs and related systems
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint); exposure to Microsoft Project Operations is an asset.

Essential Skills

• Strategic thinker with strong execution skills—comfortable shifting between high-level planning and detailed tasks.
• Proven ability work with cross-functional teams to define, standardize, and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs)
• Highly organized with the ability to manage multiple priorities in fast-paced environments.
• Skilled at bringing clarity to ambiguity and structure to evolving initiatives.
• Excellent communicator and facilitator, confident working with cross-functional teams.
• Experience in professional services, digital advisory, or transformation-focused environments is a plus.

Educational Qualifications –

• Bachelor/Master's degree in Business Administration
• Bachelor/Master of Technology/Engineering

Certifications

• Relevant TQM certifications such as CMQ/OE, Lean Six Sigma, ISEL etc. is an asset
• Project Management certification (e.g., PMP) is an asset.