HR Manager

About Citco:

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit

About the Team & Business Line:

We're a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don't stop there: we also build these same bonds among our own teams, too. Here, we've created a community where colleagues support one another and different departments help others succeed. And here, we've cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.

Your Role: 

• Monitor and control quality and timely services delivery to the organization and respective HR teams with regard to global background screening process and other onboarding activities
• Monitor timely maintenance of employee records / documents in electronic format and undertake regular audits of personal files to ensure upkeep of personal documents
• Map and document current processes. Independently identify process gaps; recommend and implement process improvements
• Recommend enhancements, improvements and simplification to existing processes and procedures based on process reviews and feedback from stakeholders
• Provide various reports, data and information to the management team and other stakeholders on a regular basis
• You may be required to monitor and control additional tasks to provide a seamless experience to the candidates during the on-boarding process
• Act as a change agent to drive process improvements with design thinking
• Review and implement processes and procedures to ensure operational compliance with local regulations and regulatory requirements
• Be the advocate for process improvement providing strategic insights through comprehensive and effective data governance standards and practices across all aspects of HR programs, processes, and procedures in a shared services HR model
• Recommend enhancements, improvements and simplification to existing processes and procedures based on process reviews and feedback from stakeholders
• Map and document current processes. Independently identify process gaps; recommend and implement process improvements
• Administer SOP's and process maps to reflect any changes and working with the business process owners as appropriate
• Actively find new opportunities for process improvement in HR Shared Services and help shape an HR culture of continuous improvement
• Work collaboratively with internal HR teams to improve efficiency and consistently execute HR business processes
• Analyze data and provide summaries to leadership to drive informed decision-making regarding process improvement efforts

About You:

• Highly organised and responsive, with ability to work to tight deadlines
• Lateral thinker, good at data analysis, with a strong attention to detail
• Excellent documentation skills
• Computer literate – Microsoft Office, especially Excel and PowerPoint.
• Track record of delivering results that demonstratively improve the employee experience
• Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders
• Demonstrated ability to lead/facilitate cross-functional teams
• Experience of working in a shared service environment would be added advantage

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.