Urgent Requirement for IT Head for Khimji Jewellers

1 week ago


Bhubaneshwar, India Kaapro Management Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year


Job Description:

Roles and Responsibilities

  • Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency
  • Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation.
  • Served as the first point of escalation for any external operations tickets
  • Monitoring of software and hardware to ensure operational turns never experienced downtime
  • Worked closely with customer service to create tools and processes that streamlined support ticket management
  • Developed training program that fostered leadership and excellent briefing skills for team Lead support administrators in day-to-day operations, supporting over 1600 computer systems

 Note: Candidate must be from Jewellery or Retail background




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