Customer Care Executive

5 days ago

Siliguri, West Bengal, India Omnious Cyber Securities Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction with our services.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat

- Resolve customer complaints and issues in a timely and professional manner

- Provide accurate information about our services and products

- Build strong relationships with customers to enhance their experience

- Identify and escalate complex issues to relevant teams

- Meet customer service targets and performance metrics

- Collaborate with internal teams to improve customer experience

Requirements:

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Customer-centric approach

- Proficiency in CRM software and other customer service tools

What We Offer:

- Competitive salary and benefits package

- Opportunities for growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

If you're passionate about delivering exceptional customer service and want to join a team that values customer satisfaction, we'd love to hear from you

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