Service Manager
1 day ago
Dear Folks,
We have an urgent opening for the position of Service Asst. Manager at Inlead Electronics Private Limited (Formerly Known as OPPO Mobiles MU Pvt ).
Designation: Service Asst.Manager
ONLY MALE CANDIDATES
Location: MUMBAI
Immediate joiner is highly preferred.
MBA with 7-8 Yrs Experience
Job Role:
• Supervising day-to-day operations in the customer service department.
• Responding to customer / Dealers service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Ensuring Team is maintaining accurate records and documenting all customer service activities and discussions
• Building up new Service centers as per requirements
• Auditing Every Service centers atleast once in a month
• Working on different reports as per management needs
• Ensuring 0% shortage in Spares & Cash Collections
• Working on staff KPI
• Achieving Assessments given by management
• Working on Market feedback & ensuring excellence in service
• Hiring and training new customer service staff
• Managing the approved budget of the customer service department.
Skills:
Excellent with advance excel.
Well versed with communication skills
Preparation of Power Point Presentation
If your profile is relevant please do share your updated resume on
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