
Service Level Management
3 days ago
Service Level Management (SLM) Manager
Requirements
The role of Service Level Manager is to ensure the goals of the Service Level Management process are
achieved. The main goal is to ensure that the levels of IT service delivery are achieved, both for
existing and new services in accordance with the agreed targets.
Benefits
Define, document, agree, monitor, measure, report and review the level of IT services
provided
Provide and improve relationship and communication with the business and customers
Ensure that specific and measurable targets are developed for all IT services
Monitor and improve customer satisfaction with the quality of service delivered
Monitor service performance against SLAs
Ensure that IT and the customers have a clear and unambiguous expectation of the level of
service to be delivered
Ensure that proactive measures to improve the levels of service delivered are implemented
wherever it is cost-justifiable to do so
Designing SLA frameworks
Determine, document and agree requirements for new services and produce SLRs
Review and revise underpinning agreements and service scope
Produce service reports
Conduct service reviews and instigate improvements within an overall SIP
-
Customer Service Entry-Level Position
4 days ago
Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 13,000Job Opportunity: Customer Service Entry-Level PositionSeveral entry-level customer service positions are available in our Mumbai offices.Hiring Location: Mumbai & Navi MumbaiAvailable Processes: Inbound/Outbound Voice Processes, Sales ProcessesEligibility Criteria:Freshers WelcomeNo Prior Experience Required12th Pass / Graduate EligibleRequired Skills:Good...
-
Accommodation Services Manager
1 day ago
Mumbai, Maharashtra, India beBeeAccommodation Full time ₹ 12,00,000 - ₹ 20,00,000Job Title: Accommodation Service AssociateWe are seeking dedicated and detail-oriented professionals to manage and resolve accommodation service requests for employees with disabilities. The primary responsibility will be to oversee employee accommodation service requests in compliance with ADA guidelines.Key Responsibilities:Manage, track, and resolve...
-
Full Stack Engineer
2 weeks ago
Mumbai, Maharashtra, India Level SuperMind Full timeJob DescriptionAbout the RoleWe are looking for a skilled Full Stack Engineer with a strong focus on backend development and hands-on DevOps experience to join our growing team. You will be responsible for building robust APIs, architecting backend systems, deploying scalable services, and ensuring infrastructure reliability and...
-
Full Stack Engineer
2 weeks ago
Mumbai, Maharashtra, India Level SuperMind Full timeAbout the Role We are looking for a skilled Full Stack Engineer with a strong focus on backend development and hands-on DevOps experience to join our growing team. You will be responsible for building robust APIs, architecting backend systems, deploying scalable services, and ensuring infrastructure reliability and security. Responsibilities Design, develop,...
-
Full Stack Engineer
2 days ago
Mumbai, Maharashtra, India Level SuperMind Full timeAbout the RoleWe are looking for a skilled Full Stack Engineer with a strong focus on backend development and hands-on DevOps experience to join our growing team. You will be responsible for building robust APIs, architecting backend systems, deploying scalable services, and ensuring infrastructure reliability and security.ResponsibilitiesDesign, develop,...
-
Content Operations Executive
4 weeks ago
Mumbai, Maharashtra, India Level SuperMind Full timeKey Responsibilities:- Collaboration & Team Management:- Work closely with voice-over artists to produce meditation and sleep story audio content.- Oversee pricing and ensure the production of high-quality audio content.- Coordinate with internal teams for the creation, distribution, and optimization of content.- Maintain up-to-date operational data by...
-
Content Operations Executive
2 weeks ago
Mumbai, Maharashtra, India Level SuperMind Full timeKey Responsibilities: Collaboration & Team Management: Work closely with voice-over artists to produce meditation and sleep story audio content. Oversee pricing and ensure the production of high-quality audio content. Coordinate with internal teams for the creation, distribution, and optimization of content. Maintain up-to-date operational data by...
-
Content Operations Executive
10 hours ago
Mumbai, Maharashtra, India Level SuperMind Full timeKey Responsibilities:Collaboration & Team Management:Work closely with voice-over artists to produce meditation and sleep story audio content.Oversee pricing and ensure the production of high-quality audio content.Coordinate with internal teams for the creation, distribution, and optimization of content.Maintain up-to-date operational data by extracting and...
-
Client Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 60,00,000Job Title: Senior Client Services ManagerAbout the RoleThe Associate Client Services Manager will play a key role in managing contracted services to specific customer accounts. Working closely with the Senior Client Service Manager, this individual will be responsible for ensuring all services are delivered to contractual Service Level Agreements (SLAs) or...
-
Area Services Manager
3 weeks ago
Mumbai, Maharashtra, India Assurant Full timeJob DescriptionArea Services Manager, Assurant, IndiaThe purpose of the Area Service Manager is to drive effectiveness in relationship building, interactions and managing Service Network Partners (SNPs) within a geographic territory to ensure adequate capacity planning and achievement of operational KPIs and SLAs, per Assurant standards. These standards are...