
Service Level Management
3 days ago
Service Level Management (SLM) Manager
Requirements
The role of Service Level Manager is to ensure the goals of the Service Level Management process are
achieved. The main goal is to ensure that the levels of IT service delivery are achieved, both for
existing and new services in accordance with the agreed targets.
Benefits
Define, document, agree, monitor, measure, report and review the level of IT services
provided
Provide and improve relationship and communication with the business and customers
Ensure that specific and measurable targets are developed for all IT services
Monitor and improve customer satisfaction with the quality of service delivered
Monitor service performance against SLAs
Ensure that IT and the customers have a clear and unambiguous expectation of the level of
service to be delivered
Ensure that proactive measures to improve the levels of service delivered are implemented
wherever it is cost-justifiable to do so
Designing SLA frameworks
Determine, document and agree requirements for new services and produce SLRs
Review and revise underpinning agreements and service scope
Produce service reports
Conduct service reviews and instigate improvements within an overall SIP
-
Mumbai, Maharashtra, India Level SuperMind Full timeAbout the internshipSelected intern s day-to-day responsibilities include 1 Assist in creating scheduling and publishing engaging content for platforms such as Instagram Facebook LinkedIn Twitter and others 2 Monitor and respond to comments messages and interactions to foster community engagement 3 Research trending topics hashtags and content...
-
IT Service Management Manager
2 weeks ago
Mumbai, Maharashtra, India SUN PHARMA Full timeHi, We are having an opening for IT Service Assurance Manager at our Mumbai location. We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good...
-
Customer Service Manager
2 weeks ago
Mumbai, Maharashtra, India Orange Full timeabout the role To have overall accountability for the Quality of solutions provided to multinational Customers measure service provided against defined Service Level Agreements Service Level Management Prepare and publish Program Plan including Program Structure Roadmap Governance Matrix of Customer Service Strategy ensure all internal and...
-
Client Services Manager
3 weeks ago
Mumbai, Maharashtra, India Neo Wealth and Asset Management Full timeAre you passionate about client servicing, financial operations, and supporting advisors in delivering world-class solutions? We're looking for a Client Relationship Associate who thrives in a fast-paced, client-first environment. In this role, you'll:- Manage and strengthen relationships with existing clients, resolve queries, and keep their information...
-
Service Management Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000Job Summary:We are seeking a highly skilled Service Management Engineer to join our team. As a key member of our IT infrastructure, you will be responsible for providing level 2/level 3 support for service management in a mission-critical environment.About the Role:Ensure compliance with relevant industry regulations and standards by conducting regular...
-
Client Services Manager
2 weeks ago
Mumbai, Maharashtra, India Neo Wealth And Asset Management Full timeAre you passionate about client servicing, financial operations, and supporting advisors in delivering world-class solutions? We're looking for a Client Relationship Associate who thrives in a fast-paced, client-first environment.In this role, you'll: Manage and strengthen relationships with existing clients, resolve queries, and keep their information...
-
Client Services Manager
2 weeks ago
Mumbai, Maharashtra, India Neo Wealth and Asset Management Full timeAre you passionate about client servicing, financial operations, and supporting advisors in delivering world-class solutions? We're looking for a Client Relationship Associate who thrives in a fast-paced, client-first environment. In this role, you'll:Manage and strengthen relationships with existing clients, resolve queries, and keep their information...
-
Client Services Manager
2 weeks ago
Mumbai, Maharashtra, India Neo Wealth and Asset Management Full timeAre you passionate about client servicing, financial operations, and supporting advisors in delivering world-class solutions? We're looking for a Client Relationship Associate who thrives in a fast-paced, client-first environment. In this role, you'll: Manage and strengthen relationships with existing clients, resolve queries, and keep their information...
-
Service Desk Manager
2 weeks ago
Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000Key Position: Service Desk LeadThe ideal candidate for this role will be responsible for managing and coordinating escalated work orders, providing liaison and governance at both internal and client levels.This is an excellent opportunity to demonstrate your leadership skills and ability to analyze problems and develop solutions in a fast-paced...
-
Go High Level Expert
2 weeks ago
Mumbai, Maharashtra, India Vitalogixs Full timeJob DescriptionCompany DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Go High Level Expert at Vitalogixs located in Mumbai. The Go High Level Expert will be responsible for managing and optimizing Go High Level accounts, creating automation workflows, implementing strategies, and providing training and...