
Korean Language Service Desk Support
2 days ago
Required Skills and Qualifications
- Language Proficiency: Fluent in both English and Korean is essential, notes an L1 Support Co-Ordinator (Korean Language) Technical Skills: knowledge of operating systems, computer hardware & Software, and networks. Proficiency in MS 365, Active Directory and Outlook is also important.
- Communication Skills: Excellent verbal and written communication, strong listening skills, and the ability to explain technical concepts clearly.
- Customer Service: Commitment to providing excellent customer service and maintaining high satisfaction levels.
- Adaptability: Sensitivity to cultural differences and the ability to adapt communication accordingly.
- Technical Tools: Familiarity with trouble ticketing tools like and potentially mobile app support tools.
Common Tools and Systems
- Ticketing Systems: , , or similar tools for tracking issues.
- Knowledge Bases: For reference and troubleshooting steps.
- Microsoft Office Suite: MS 365, Outlook etc
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