Operations Manager

2 days ago

Mumbai, Maharashtra, India RARE Hospitality & Service Pvt Ltd Full time

Company Description

RARE Hospitality & Services Pvt Ltd is a Comprehensive Facility Management company with over three decades of knowledge leadership. With a robust pan-India presence, we provide end-to-end solutions across various sectors such as Healthcare, Hospitality, BFSI, Education, Corporates, and Manufacturing. As the IFM arm of SIS Group Enterprise, a billion-dollar Indian multinational firm, we lead exclusive FM practices within the Healthcare industry through specialized services like Environmental Cleaning, Pottering, and Engineering Services.

Role Overview

We are seeking a dynamic and experienced Operations Manager to oversee
soft services
across multiple client sites. The ideal candidate will ensure high-quality service delivery, operational efficiency, and client satisfaction while managing a diverse team and multiple service vendors.

Key Responsibilities

  • Multi-Site Oversight
    : Manage and standardize soft services operations (housekeeping, security, front office, landscaping, pest control, etc.) across all assigned locations.
  • Team Management
    : Lead a team of site supervisors, facility executives, and service staff; ensure adequate staffing and training.
  • Vendor & Contract Management
    : Oversee third-party service providers, monitor SLAs and KPIs, and ensure contract compliance.
  • Client Engagement
    : Serve as the primary liaison with clients, conduct regular reviews, and address service issues proactively.
  • Quality & Compliance
    : Conduct audits and inspections to ensure adherence to quality standards, safety regulations, and hygiene protocols.
  • Budgeting & Cost Control
    : Prepare and manage operational budgets, track expenses, and implement cost-saving initiatives.
  • Training & Development
    : Organize training programs to upskill staff and ensure compliance with service protocols.
  • Reporting & Documentation
    : Maintain accurate records of operations, incidents, audits, and performance metrics.
  • Crisis & Risk Management
    : Develop contingency plans and ensure readiness for emergencies or service disruptions.

Qualifications & Experience

  • Bachelor's degree in Facility Management, Hospitality, Business Administration, or related field.
  • 6+ years of experience in soft services management, with at least 3 years in a multi-site leadership role.
  • Strong knowledge of housekeeping, security, and front office operations.
  • Experience in managing large teams and multiple service contracts.
  • Proficiency in MS Office and facility management software (e.g., CAFM, CMMS).

Preferred Skills & Certifications

  • Certifications: IFMA CFM, BICS, NEBOSH, or equivalent.
  • Strong interpersonal and client-handling skills.
  • Analytical mindset with a focus on continuous improvement.
  • Ability to travel frequently between sites.

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