Business Excellence Lead

5 days ago

Chennai, Tamil Nadu, India Bright River Mrc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a Business Excellence Lead to drive data-driven decision-making, performance improvement, and operational excellence for our SIM team.

About the Role:

The SIM (Supplier Image Management) team plays a vital role in fashion content operations by creating high-quality product descriptions from supplier images. With a team of 70+ members, we are seeking a Business Excellence Lead who can drive data-backed decision-making, enhance performance visibility, and ensure effective communication with both internal stakeholders and clients.

This role requires strong critical thinking, logical reasoning, and problem-solving skills to analyze trends, identify root causes, and recommend practical solutions. The Business Excellence Lead will serve as the bridge between data, operations, and client expectations.

Key Responsibilities

1. Reporting & Analytics

  • Build, automate, and maintain reports/dashboards on KPIs.
  • Use data to identify patterns, anomalies, and insights that guide decision-making.
  • Prepare clear, visual presentations (PPT) for leadership and client meetings.

2. Critical & Logical Problem-Solving

  • Apply structured thinking to analyze operational challenges and propose actionable solutions.
  • Perform root cause analysis for recurring issues and recommend preventive measures.
  • Anticipate risks by evaluating trends and proactively flagging concerns.

3. Performance & Process Improvement

  • Track KPIs across the SIM team and highlight performance gaps with data-driven reasoning.
  • Partner with managers to design improvement plans backed by logical analysis.
  • Drive consistency in reporting and process documentation.

4. Client Engagement & Communication

  • Represent SIM operations in client calls with clear, confident communication.
  • Present performance updates, insights, and improvement actions in a structured way.
  • Ensure transparency and credibility through data-backed storytelling.

Skills & Qualifications

  • Strong proficiency in MS Excel (advanced formulas, pivot tables, charts, data analysis).
  • Expertise in PowerPoint for impactful business and client presentations.
  • Strong critical thinking and logical reasoning with the ability to simplify complex problems.
  • Excellent verbal and written communication skills; confident in client interactions.
  • Strong analytical mindset with problem-solving orientation.
  • 2-4 years of experience in reporting, analytics, or operations excellence (fashion/e-commerce experience preferred).

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