Delivery Excellence Lead

1 day ago

Chennai, Tamil Nadu, India Mastech Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
Delivery Excellence Lead

Location:
Chennai

Experience:
12–18 years (with significant experience in delivery governance, quality, and process improvement)

Department:
Delivery Excellence / Program Governance

Budget:
Open to discuss

Notice Period: Immediate joiner/ Serving notice with less than 45 days/Notice is less than 45 days

Role Overview:

We are looking for an experienced
Delivery Excellence Lead
to drive the organization's delivery excellence charter and strengthen governance, quality, and process maturity across multiple accounts. The ideal candidate will have deep expertise in delivery frameworks, risk management, and data-driven process improvement, with a proven ability to elevate delivery standards across large-scale, multi-account environments.

Key Responsibilities:

  • Champion the
    Delivery Excellence charter
    and ensure consistent implementation across business units.
  • Design, implement, and institutionalize
    delivery governance and quality frameworks
    to drive operational efficiency and compliance.
  • Lead
    maturity uplift initiatives
    across accounts, focusing on process standardization and continuous improvement.
  • Drive
    data-driven analytics and insights
    to enhance delivery performance and predictability.
  • Partner with delivery leadership to identify risks, implement mitigation strategies, and improve service quality.
  • Promote
    Lean, Six Sigma, and process improvement practices
    across teams to strengthen delivery capabilities.
  • Enable
    performance measurement and reporting frameworks
    to support management decision-making.

Must-Have Skills:

  • Strong expertise in
    delivery governance, quality management, and risk frameworks
    .
  • Proven experience in
    process improvement
    using
    Lean/Six Sigma
    or similar methodologies.
  • Ability to manage
    large-scale, multi-account environments
    with diverse delivery models.
  • Strong analytical mindset with proficiency in
    data-driven performance measurement
    and insights generation.
  • Excellent stakeholder management, communication, and change leadership skills.

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