Customer Success Associate

18 hours ago

Noida, Uttar Pradesh, India MCUBE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Location:
Sector 62, Noida, UP

Experience:
1-3 years

Working Days:
5 days

Work Mode:
On-site

Key Responsibilities :

  • Develop and maintain strong,
    long-term relationships with key clients.
  • Act as the main point of contact for
    assigned accounts, handling all client

communications and needs.

  • Understand customer requirements and business objectives to
    provide relevant

solutions and services.

  • Coordinate with internal departments
    (sales, operations, finance, technical support)

to ensure smooth execution of client requests and deliverables.

  • Monitor account performance, resolve issues, and ensure
    timely delivery of

products/services.

  • Prepare regular reports on
    client activity, sales performance, and market trends.
  • Identify opportunities to grow business within existing accounts and assist in

upselling or cross-selling efforts.

  • Assist in the
    development and implementation of strategic account plans.
  • Ensure high levels of customer satisfaction and retention.
  • Handle
    client escalations professionally and ensure resolution.

Qualifications:

  • Bachelor's degree in
    Business Administration, Marketing, or related field.
  • Proven experience in
    client relationship management or account handling (1–3 years preferred).
  • Excellent
    communication and interpersonal skills.
  • Strong organisational and problem-solving abilities.
  • Customer-focused mindset with a proactive approach.
  • Ability to work independently and as part of a team.
  • Proficient in MS Office (Excel, Word, PowerPoint);
    CRM experience is a plus.

Key Competencies:

  • Relationship Management
  • Communication and Negotiation
  • Strategic Thinking
  • Time Management
  • Sales and Customer Service
  • Problem Solving

Working Conditions:


• Full-time position


•
Office-based with occasional client visits


• May require travel depending on account location

Interested candidates can send their updated resumes to

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