Customer Documentation Developer

5 days ago

Bengaluru, Karnataka, India Nokia Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex optical networking products.

Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based contentincluding API documentationaligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

  • Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles.
  • Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
  • Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
  • Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw).
  • Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
  • Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
  • Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
  • Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards and quality benchmarks.

You have:

  • 5-7 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain.
  • Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
  • Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
  • Hands-on experience with API documentation, including integration into customer-facing technical content.

It would be nice if you also have:

  • Working knowledge of basic UNIX and scripting for interacting with development/test environments.
  • Experience with single-sourcing strategies and content management systems for scalable content development.
  • Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence.
  • Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables.

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