Inside Sales Manager

1 week ago

Bengaluru, Karnataka, India Semikart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Objective:

To support sales operations by efficiently managing customer communication, preparing quotations and sales documentation, ensuring timely follow-ups, maintaining sales data, and enabling seamless coordination between customers, suppliers, and internal teams.

Key Responsibilities:

  1. Quotation & Documentation Management


• Prepare and share customer quotations (quotes/RFQ responses) and Proforma Invoices (PIs) based on pricing inputs.


• Issue Sales Order Acknowledgements after customer confirmation.


• Coordinate for pricing and lead times, and incorporate this into customer quotations.

  1. Order & Payment Coordination


• Follow up with customers on order confirmation and PO issuance.


• Track advance and final payments as per terms; coordinate internally to ensure finance updates.


• Maintain a tracker for quote vs PO conversion ratio.

  1. Customer Engagement & Requirement Management


• Maintain regular communication with existing customers for follow-ups on requirements, order updates, and support needs.


• Understand new component requirements and coordinate with the technical team or suppliers for solutions.


• Track repeat requirements and set reminders/follow-up schedules.

  1. Sales Operations Support


• Maintain Purchase Order (PO) Status reports – open, delivered, pending, delayed.


• Coordinate with logistics and technical teams to update customers on material dispatch, delays, or queries.


• Work with the team to handle customer escalations related to lead time, deliveries, and payment delays.

  1. Reporting & MIS


• Prepare and circulate weekly MIS reports, including:

  • Quote vs PO conversion summary

  • RFQ status and win/loss analysis

  • Open PO summary

  • Repeat order pipeline

  • Payment follow-up status


• Maintain an internal dashboard with real-time tracking of sales opportunities and customer pipeline.

  1. Data Management & CRM Coordination


• Ensure all communication and transactions are logged in the internal CRM or tracking system.


• Maintain a centralized record of customer contacts, PO copies, invoices, dispatch details, and payment proofs.

Key Skills Required:


• Strong communication and follow-up skills


• Attention to detail and accuracy in documentation


• Proficiency in Excel, Google Sheets, and basic ERP/CRM systems


• Basic technical understanding of electronic components

Preferred Qualification:

Graduate/Diploma in Engineering or Business Administration

1–3 years of experience in inside sales or customer coordination in electronics, distribution, or tech sectors

Please drop your Resume to below Email ID ( Along with Role

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