
Telecaller
3 days ago
Job Title: Telecaller – Voice Process
Location: Begumpet, Hyderabad
Company: Tatwa Technologies
Experience: 0–2 years (Freshers with good communication skills can apply)
Employment Type: Full-Time
Key Responsibilities:
- Make outbound calls to potential or existing customers to inform them about products/services.
- Handle inbound calls professionally and address customer queries promptly.
- Understand customer needs and provide accurate information or solutions.
- Maintain a record of calls, leads, and follow-ups in the CRM system.
- Achieve assigned call targets and conversion goals.
- Build and maintain strong relationships with customers to ensure satisfaction.
- Collaborate with the sales and customer support teams to ensure smooth communication flow.
- Follow up on pending leads and ensure timely closure.
Required Skills & Qualifications:
- Education: Minimum 12th pass/Intermediate
- Experience: 0–2 years in voice process / telecalling / customer support.
- Excellent communication skills in English, Tamil, and Malayalam
- Good listening and interpersonal skills.
- Basic computer knowledge and ability to use CRM tools or Excel.
- Ability to work in a target-driven environment.
- Positive attitude, confidence, and adaptability.
Preferred:
- Fluency in Tamil or Malayalam is mandatory.
Salary: Rs. 14,000/- to Rs. 18,000/- per month Incentives (based on performance)
Shift: Day Shift
Work Mode: On-site
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