Telecaller & Customer Service Executive – Insurance Medicals

6 days ago

Kudlu Gate Hosur Road, Karnataka, India Archishtech Solutions OPC Full time ₹ 1,92,000 - ₹ 2,16,000 per year

Telecaller & Customer Service Executive – Insurance Medicals published

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Job Details Location: Novel tech park, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka , 560068

Employment Type: Permanent Employment (Full-time)

Work Type: on-site

No of Openings: 10

Created At: 07 August 2025

Updated At: 30 September 2025

Salary: ₹,INR / monthly

Application Deadline: Not specified

Description:

Job Title: Telecaller & Customer Service Executive – Insurance Medicals

Company: Archishtech Solutions

Location: Kudlu Gate (Novel Tech Park), Bangalore

Work Mode: Work from Office

Shift: Day Shift (Sunday Off)

Salary: ₹16,000 – ₹18,000 CTC

Experience: Freshers and Experienced Candidates Welcome

Gender: Male and Female candidates both eligible

Process: Voice Process (Outbound Calling)

Job Description: Archishtech Solutions is actively hiring for the position of Telecaller / Customer Service Executive – Insurance Medicals to join our fast-growing team in Bangalore. This is an exciting opportunity for candidates who are enthusiastic about communication, customer coordination, and client servicing in the insurance sector. The role primarily involves scheduling medical checkups for customers applying for life or health insurance, ensuring a smooth and timely appointment process.

If you have excellent communication skills and want to build your career in customer support and operations, this role is ideal for you. Freshers with good language proficiency and a customer-centric approach are also welcome to apply.

  • Key Responsibilities: Make outbound calls to insurance customers to schedule medical checkups as part of policy issuance
  • Clearly explain the medical appointment process, documentation, and necessary preparations to customers
  • Coordinate with diagnostic centers, home collection agents, and healthcare professionals for appointment bookings
  • Manage rescheduling requests and follow up with customers and diagnostic centers to ensure completion
  • Maintain accurate records of all calls, interactions, and appointments in CRM tools
  • Ensure timelines set by insurance companies are adhered to for checkup completion
  • Work closely with insurance partners to resolve queries and handle special cases
  • Send reminders to customers to ensure attendance and reduce no-shows
  • Uphold data privacy and ensure all customer interactions are logged accurately
  • Eligibility Criteria: Minimum Qualification: SSLC, PUC, or any Degree
  • Language Proficiency: Good communication in English and Hindi is mandatory. Additional languages such as Kannada, Telugu, or Tamil are preferred
  • Excellent interpersonal skills and a customer-focused approach
  • Comfortable with voice-based roles and handling outbound calls
  • Basic computer knowledge and familiarity with CRM tools is a plus
  • Willingness to work from the office in Kudlu Gate, Bangalore

Skills:Communication00

Experience: Not specified

Qualification Requirements: Graduation

About the Company Name: Archishtech Solutions OPC Pvt Ltd

Address:

Area: Muneshwara Nagar

City: Bengaluru, Karnataka

Pincode : 560068

Street: Novel tech park, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya

Location Link: View on Map

Hiring Need: Immediate

Commission Amount: ₹ Per Joining% of Annual CTC

Languages: English, Hindi, Kannada, Telugu, Tamil

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