Customer Support Executive

2 weeks ago

Delhi, Delhi, India Nutrabay Retail Full time ₹ 8,00,000 - ₹ 12,00,000 per year

You should apply if you have:

  • A minimum of 1 year of experience in a similar role, preferably in E-Commerce or D2C companies.
  • Excellent verbal and written English communication skills.
  • Strong problem-solving abilities with active listening skills.
  • The ability to handle customer interactions professionally across calls, chats, and emails.
  • A customer-first approach to resolving complaints and escalations.
  • Familiarity with Google Suite and proficiency in maintaining accurate records.
  • The ability to multitask, work well in a team, and adapt to fast-paced environments.
  • A positive attitude and the ability to work under pressure while meeting targets.

You should not apply if you:

  • Lack of experience in customer service or handling customer interactions.
  • Struggle with clear verbal and written communication in English.
  • Are unable to handle escalations and problem-solving effectively.
  • Find it difficult to work in a fast-paced and dynamic environment.
  • Do not have basic proficiency in using Google Suite or maintaining records.
  • Are unwilling to work collaboratively with a team.
  • Have difficulty managing multiple tasks and adjusting to changing priorities.
  • Dont have basic understanding of customer support KPIs

Skills Required:

  • Minimum 2 years of experience in a similar role.
  • Preference for candidates from E-Commerce and D2C companies.
  • Strong verbal and written communication skills in English.
  • Active listening and effective problem-solving abilities.
  • Excellent interpersonal skills and teamwork capability.
  • Ability to perform under pressure and adapt to fast-paced environments.
  • Proficiency in Google Suite, including Google Docs.
  • Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes.

What will you do?

  • Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
  • Follow up to ensure customer requests are resolved appropriately.
  • Escalate unresolved issues or special cases to the relevant departments for further investigation.
  • Approach complaints and escalations with a customer-focused mindset.
  • Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives.
  • Build strong customer relationships by understanding their unstated needs and asking relevant questions.
  • Meet assigned targets while adhering to all standard operating procedures (SOPs).

Work Experience:

  • 2–4 years of experience in customer service or support.
  • Proven ability to handle escalations and resolve customer issues efficiently.

Working days: Monday - SaturdayLocation: B-289, Okhla Phase I, Industrial Area, Delhi (Work From Office)

Perks:
• Friendly atmosphere
• High learning & personal growth opportunity
• Diverse work environment

  • Customer Support Executive

    1 week ago

    Delhi, Delhi, India One24 Services Llp Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Sneakinn LaundryWe are hiring a Customer Support Executive in Sultanpur, New Delhi. The role involves handling customer calls, grievances, feedback, and coordination. Strong communication, problem-solving, and service experience preferred.Provident fund

  • Customer Care Executive

    2 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Customer Support Executive

    1 week ago

    Delhi, Delhi, India Alankit Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We have Urgent Openings in Jhandewalan, Central Delhi for Customer supportCompany - Alankit Limited Profile- Customer Support Executive ( CPV Process-consular, passport and visa services )Shift - 06:30 AM-4:00 PMResponsibility -To handle inquiries related to Visa, Passport, and Other Services. The ideal candidate will provide exceptional support to...

  • Customer Support Executive

    2 weeks ago

    Delhi, Delhi, India Neostox Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We are seeking a Customer Support Executive with a strong understanding of the stock market to join our team.Job DescriptionProvide excellent customer support via phone, email, and chatResolve client queries related to trading, accounts, and market-related issuesGuide clients through our platform and trading toolsCollaborate with the sales and technical...

  • Customer Support Executive

    2 weeks ago

    Delhi, Delhi, India BERKOWITS HAIR & SKIN CLINIC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Executive Beauty & WellnessLocation: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020Department: CRMJob Summary:We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related...

  • Customer Support Executive

    1 week ago

    Delhi, Delhi, India NEODRIFT® Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company : NeodriftLocation : Work From HomeType : Part-TimeSalary : Per MonthSend Your CVs @ on Whatsapp (Hr Piyush Sharma)Company DescriptionDiscover NEODRIFT, your top choice for innovative car and bike accessories. Our diverse selection includes high-quality art leather seat covers, neck cushions, back support cushions, and more designed for various...

  • Customer Support Executive

    3 days ago

    Delhi, Delhi, India Alankit Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We have Urgent Openings in Jhandewalan, Central Delhi for Customer Support Voice (Tamil and / or Malay )Company - Alankit Limited Profile- Customer Support Executive ( CPV Process-consular, passport and visa services )Shift timings - 06:30 AM-4:00 PMPreference will be given to those Candidates who have worked in early morning shifts in Delhi...

  • Customer Support Executive

    6 days ago

    Delhi, Delhi, India IQ INFOTECH & CO. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Exciting Job Opportunity: NOC Engineer/Desktop Support/Customer Support – Join Our Dynamic Team Company: IQ Infotech & Co. Location: B-521, Tower B iThum Tower, Noida Sector 62 (Near Electronic City Metro Station) Job Type: Full-Time Interview Timings: 12 PM – 6 PMOffice Time - 12 PM to 8 PMWhy Join Us?IQ Infotech & Co. is a powerhouse in IT driving...

  • Customer Support Executive

    2 weeks ago

    Delhi, Delhi, India Nethues Technologies Private Limited Full time ₹ 2,88,000 - ₹ 3,84,000 per year

    Job Title: Chat Support ExecutiveLocation: Rohini, Delhi6 Days WorkingRotational shiftJob Summary:As a Chat Support Executive, you will play a crucial role in providing exceptional customer service to clients through chat-based communication channels. You will be responsible for handling client inquiries, resolving issues, and ensuring a positive customer...

  • Customer onboarding and support executive

    10 hours ago

    Delhi, Delhi, India Arting Digital Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position - Customer onboarding and support executiveExperience - 6 months- 1 yrsLocation - New DelhiNotice Period - Immediate joiner- 15 days Skills - Solving Customer queries, Customer support, Collaborate with our internal team,Identify new opportunities, support specialists, Communication skillsAbout the Role:We are looking for a proactive and...