Customer Support Executive – UK Process

2 weeks ago

Remote, India POSGuru Private Limited Full time ₹ 2,40,000 - ₹ 7,20,000 per year

About the Role:

POSGuru Private Limited is looking for an experienced and empathetic Customer Support Executive to handle our UK-based clients. This is a full night shift, work-from-home role, ideal for someone with excellent communication skills and a neutral or UK-accented English. You will be responsible for order management, resolving customer queries, and handling escalations with professionalism and patience.

Key Responsibilities:

  • Manage inbound and outbound customer calls/emails/chats for UK clients
  • Handle order-related queries, product issues, and complaints efficiently
  • Stay calm and professional while managing difficult or irate customers
  • Record and track customer interactions using internal systems
  • Provide accurate and timely information, ensuring high customer satisfaction
  • Coordinate with internal teams to resolve customer concerns promptly
  • Maintain detailed logs and reports for each customer interaction

Required Skills & Qualifications:

  • Minimum 2 years of experience in a voice support role (preferably for UK or international clients)
  • Excellent communication skills in English with UK or neutral accent
  • Strong listening skills and a customer-first attitude
  • Ability to handle pressure and professionally manage difficult conversations
  • Basic computer skills and familiarity with support software/tools
  • Highly empathetic, patient, and solution-oriented

Job Details & Perks:

  • Full Night Shift (aligned with UK business hours)
  • Work from Home – candidates must have a quiet and stable work environment
  • All necessary gadgets & laptop will be provided by the company
  • Long-term opportunity with a growing, customer-centric company
  • Performance-based incentives and growth opportunities

Preferred Candidates:

  • Those with prior UK voice process experience
  • Immediate joiners or those available to join within a week

Job Types: Full-time, Permanent

Pay: ₹10, ₹30,000.00 per month

Work Location: Remote

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