Customer Support Executive or Process Associate

1 week ago

Remote, India Gencue Technologies Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Join GENCUE as a Customer Support Executive

Are you passionate about delivering exceptional customer service and eager to be part of a dynamic team? At GENCUE, we're on the lookout for self-driven, ambitious Customer Support Executives who are ready to make a real impact. Here's an exciting opportunity to bring your skills and energy to a role where every day is a chance for new adventure

What We're Looking For:

  • Exceptional Communicator: You excel in speaking, writing, and listening, making sure every interaction is clear and impactful.
  • Process Guru: You excel at following standard procedures and have a knack for spotting and addressing process inefficiencies.
  • Customer Champion: Your interpersonal skills and customer service expertise make you a go-to resource for resolving issues and building relationships with our clinicians, customers and colleagues
  • Problem-Solving Pro: With your keen attention to detail and conflict resolution skills, you handle challenges with ease.
  • Organizational Maestro: Your planning and organizational skills ensure you meet your goals and contribute to the team's success.
  • Home Office Ready: Equipped with a reliable laptop, high-speed internet, and a quiet workspace, you're set up for success.

Desired Experience:

  • Experience Preferred: 1-2 years in a customer service role, with a preference for US night shift experience.
  • Educational Background: A bachelor's degree is a plus.
  • Excel Extraordinaire: Proficient in Microsoft Office, especially Excel, you use your skills to analyze and manage data efficiently.

What You'll Do:

  • Deliver Excellence: Complete daily tasks with precision and a commitment to quality.
  • Achieve Your Goals: Reach your targets by following best practices and maintaining high standards.
  • Manage Your Resources: Ensure 99.9% uptime by effectively managing your tech and workspace.
  • Be Responsive: Handle inquiries via phone, email, and chat with professionalism and efficiency.
  • Provide Solutions: Offer accurate resolutions and follow company policies to address issues.
  • Resolve Effectively: Tackle complaints and escalate priority issues as needed.
  • Be Flexible: Handle customer inquiries outside regular hours when necessary.
  • Follow Up: Ensure customer satisfaction by resolving issues thoroughly and following up as needed.
  • Champion Best Practices: Implement customer service best practices to ensure satisfaction for all stakeholders.

Your Path Forward:

Your adventure with GENCUE begins with a Level 1 training assessment that will help us place you in the team where you'll excel the most.

If you're ready to make a difference and grow with us, apply now

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: Remote

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