Specialist - Customer Success (Mid Tier)

1 week ago


Chennai, Tamil Nadu, India Freshworks Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description

Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

Role Requirement:

● Engage proactively with customers using the engagement model (based on customer segment) laid out (Experience in the enterprise segment is a plus)

● Understand and document customer's business flow (for large customers) and deep understanding of use-cases

● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit

● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)

● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)

● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed

● Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.

● Own two key metrics (Increase Product-Adoption & Customer Retention)

● Use customer management tools

● Implement and support Freshworks compliance and information security processes

● In-office role based on alloted shift

Qualifications

● 4-6 years of experience preferably in SaaS Customer Success

● Proven track record of establishing themselves as a strategic trusted advisor to clients

● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

● Very Strong written and verbal presentation/communication skills (ESSENTIAL)

● Self-starter who can own ongoing customer success of both large and small clients

● Ability to report and share client's status on a timely/pre-defined interval

● Minimum Graduation / Bachelor's Degree is mandatory

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.



  • Chennai, Tamil Nadu, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.Role Requirement:● Engage proactively with customers using the engagement model (based on customer segment) laid out (Experience in the enterprise segment is...


  • Chennai, Tamil Nadu, India freshworks technologies ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.Role Requirement:Engage proactively with customers using the engagement model (based on customer segment) laid out (Experience in the enterprise segment is...


  • Chennai, Tamil Nadu, India Freshworks Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Specialist - Customer Success (Mid Tier) Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: ● Engage proactively with customers using the engagement model (based on customer...


  • Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 6,30,000 - ₹ 15,68,037 per year

    A Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues,...


  • Chennai, Tamil Nadu, India, Tamil Nadu Klenty Full time

    Job Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...


  • Chennai, Tamil Nadu, India Sollu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring — Customer Success Manager (Healthcare SaaS)AtSollu, we're transforming how hospitals and clinics connect with their patients throughAI-powered communication & engagement tools.We work with healthcare providers, helping themreduce no-shows, boost patient appointments, and deliver smarter care experiences— and we are growing...


  • Chennai, Tamil Nadu, India CADD Centre Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Summary:We are seeking a proactive and customer-oriented Customer Success Executive to join our team. The ideal candidate will be responsible for ensuring a smooth onboarding experience, ongoing engagement, and post-course satisfaction for students. You will act as the main point of contact for enrolled learners, addressing their queries, tracking their...


  • Chennai, Tamil Nadu, India Uniware Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionUniware Systems helps businesses transition to being Cloud-First and Data-Driven. For over 25 years, Uniware empowers businesses with modern cloud infrastructure, security, storage, and consulting services. Partnered with leading cloud platforms like AWS, Azure, and Google Cloud, we offer top-tier computing solutions. Based in Chennai,...


  • Chennai, Tamil Nadu, India TD SYNNEX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ItJob Purpose:     To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:Responds to inquiries.Expedites critical orders.Communicates...


  • Chennai, Tamil Nadu, India ADP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Team: Lyric HCM – Nexus Client Support TeamPosition Title: Technical Support SpecialistReporting To: Lead Technical Support SpecialistLyric HCM by ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues. As a Technical Support Specialist, you will work with Customer Success,...