Tele Collection Executive

2 weeks ago


Bengaluru, Karnataka, India Drink Prime Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  1. Monitor accounts to identify outstanding debts
  2. Calling to the customers and discuss their overdue payments
  3. Follow up with the customers till the payment is received.
  4. Identify customer needs and suggest appropriate subscription plan
  5. Build long-term trusting relationships with customers

    6.Escalating irregular cases to the supervisor and seeking help in closing them.
  6. Prepare and present reports on collection activities and progress
  7. Explain the consequences to customer of not paying on time and take actions in order to encourage timely payments
  8. Stay up-to-date with new products/features/services and new pricing/payment plans

Preferred candidate profile

  1. Hands-on experience with multiple sales techniques most preferably outbound
  2. Proven experience as a Collection Specialist or similar role
  3. Excellent knowledge of billing procedures
  4. Knowledge of various collection techniques
  5. Ability to communicate clearly & professionally verbally & in writing
  6. Should be Proficient with English & Hindi
  7. Minimum 12th pass with 1 to 2 years of collection work experience


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