Senior Manager

Who are we?

Myntra is India's leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we've always believed in disrupting the ordinary.

We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We're bold in our thinking, agile in our execution, and collaborative in spirit.

Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.

We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.

From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.

Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Job Title: Senior Manager – Seller Onboarding (M3)

Location: Bangalore

Experience: 7–9 Years

Employment Type: Full-Time

About the Team – Myntra Marketplace

The Myntra Marketplace team is the engine behind Myntra's thriving seller ecosystem. We enable seamless onboarding, drive seller success, and fuel brand growth across India's leading fashion and lifestyle platform. Our team blends data-driven insights with creative problem-solving to deliver exceptional value to both sellers and customers. If you're passionate about fashion-tech and scaling digital commerce, you'll thrive here.

Role Overview We are looking for a seasoned and strategic Senior Manager – Seller Onboarding to lead and scale our onboarding operations. This role demands strong leadership, operational excellence, and a deep understanding of e-commerce dynamics. You will be responsible for managing a large team of agents, optimizing onboarding processes, and collaborating with cross-functional stakeholders to ensure a seamless seller experience.

Key Responsibilities

• Lead end-to-end seller onboarding operations, ensuring timely and quality onboarding experiences.
• Manage a team of 70 agents , driving performance, engagement, and continuous improvement.
• Build and maintain strong relationships with sellers, agencies, and internal stakeholders.
• Drive process re-engineering initiatives to improve efficiency and scalability.
• Collaborate with cross-functional teams to resolve onboarding challenges and enhance seller satisfaction.
• Own key metrics related to onboarding success, seller activation, and operational throughput.
• Ensure compliance with platform policies and maintain high standards of seller quality.

Qualifications & Skills

• Education: B.E. (Preferred); MBA (Optional but advantageous)
• Experience: 7–9 years in seller onboarding, key account management, or e-commerce operations
• Proven experience in managing large teams and outsourced operations
• Strong understanding of process re-engineering and operational excellence
• Proficiency in MS Office , especially Excel ; working knowledge of SQL
• Excellent communication, stakeholder management, and problem-solving skills

Wellbeing & Balance / Perks & Beyond / Why you'll love working here / What's in it for you

• Health & Wellness: Medical Insurance, OPD, Preventive Health care, Accidental Insurance, Life Insurance, Pet Insurance, Employee Assistance Program with unlimited access to therapy and counseling sessions, Paid time-off including settling in time during pet adoption
• Parental Benefits: Paid Maternity & Paternity Benefits, Adoption Assistance Program, Daycare facilities for children
• Mobility Benefits : Local conveyance, Relocation Support
• Retirement Benefits : Employee PF, Gratuity, NPS, VPF
• Other Benefits : Higher Education Assistance, Corporate Car Lease, Salary Advance facility, Employee discounts, Internet connectivity benefits
• On-site Facilities: Cafeteria, Fitness centre, Sports facilities, EV charging points, Nap pods & lactation rooms, Day-Care benefits

Stay Connected

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