Operations Manager

21 hours ago

Bengaluru, Karnataka, India MANASUM SENIOR LIVING Full time ₹ 4,20,000 - ₹ 4,50,000 per year

Role Overview

We are looking for an experienced and proactive Operations Manager to oversee day-to-day operations, streamline standard operating procedures (SOPs), ensure timely project execution, and maintain strong client relationships. This role requires someone who can balance process discipline with people management and deliver a seamless client experience.

Key Responsibilities

● Develop, implement, and monitor SOPs across all departments to ensure consistency and efficiency.

● Oversee the entire project lifecycle from order confirmation to production, logistics, and final delivery.

● Monitor timelines and ensure projects are executed on schedule without compromising quality.

● Coordinate between design, production, procurement, and logistics teams to resolve bottlenecks.

● Act as the escalation point for clients; handle customer interactions professionally and ensure high satisfaction levels.

● Track operational KPIs and generate regular reports for management.

● Identify process gaps and drive continuous improvement initiatives.

● Build, lead, and motivate the operations team to achieve performance standards.

Requirements

● Bachelor's degree in Business Administration/Operations/Commerce (MBA preferred).

● 5–7 years of experience in operations management, preferably in manufacturing, interiors, or furniture.

● Strong skills in SOP creation, process management, and cross-team coordination.

● Excellent communication and client-handling abilities.

● Proficiency in MS Excel and project management tools.

● Ability to work under deadlines while ensuring quality and customer satisfaction.

What We Offer

● Opportunity to play a key role in scaling a design-focused brand.

● A collaborative work environment with room for leadership and growth.

● Competitive salary and performance-based incentives.

Job Types: Full-time, Permanent, Fresher, Freelance, Volunteer

Pay: ₹35, ₹37,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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