Chat Support Representative

2 weeks ago

Aundh Pune Maharashtra, India Binated Full time ₹ 4,39,051 per year

Experiences: 0- 3 Years

Educational Qualification: Any Graduate

Vacancy: 30

Location: Aundh, Pune

Salary: As per last drawn

Company Profile:

Job Responsibilities

– Strong command over written English (grammatically correct written English)

– Customer Support – Assist the customer process and solve Customer queries via email/chat/calls.

– Ensuring customer satisfaction through prompt responses and query resolution

– Coordinate with the internal team for issue resolving & coordination with customer

– To ensure that tasks are completed daily and in a timely manner

– Respond to customers in tickets issues, follow-ups, etc.

– Should be well versed with MS Office

Mandatory Requirements

  • Should be ready to work in Night shifts and 5 days working.
  • Should be ready to Work from Office

Soft Skills:

  • Excellent verbal and written communication skills
  • Should possess prioritizing and organizing skills
  • Logical and reasoning abilities to take right decisions to resolve customer's issues.
  • Result oriented who can drive towards stringent targets.
  • Passion for Customer Services and enhancing customer experience
  • Should be punctual and responsible with work

Should have the passion to learn and grow

Job Type: Full-time

Pay: ₹12, ₹35,950.46 per month

Benefits:

  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Aundh, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your current CTC?

Experience:

  • Customer service: 1 year (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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