Chat Support Representative

1 week ago

Pune, India FR Engimech Private Limited Full time

**Responsibilities**:

- Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels.
- Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately.
- Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and providing appropriate solutions.
- Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers.
- Professional Communication: Interact with customers in a professional and courteous manner, maintaining a friendly and empathetic tone.
- Information Retrieval: Retrieve and provide accurate information to customers regarding order status, account details, policies, and other relevant information.

**Qualifications and Skills**:

- Excellent written communication skills with strong grammar, spelling, and typing speed.
- Customer-centric mindset with a strong focus on delivering exceptional customer service.
- Empathy and patience to understand and address customer concerns effectively.
- Problem-solving skills with the ability to think quickly and provide appropriate solutions.
- Multitasking abilities to manage multiple chat conversations simultaneously.
- Knowledge of customer service software, chat platforms, and CRM systems is a plus.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

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