International Voice

7 days ago

Aundh Pune Maharashtra, India ideal crew technology Full time

Title:

- International Voice & Chat Support Executive - US Shift

Location:

- Aundh, Pune Maharashtra.

Experience:

- Minimum 6 month in US Chat Support Process.

Job Description:

- Respond to customer calls and chat messages promptly, professionally, and empathetically.
- Address and resolve customer issues and complaints efficiently, providing accurate and timely solutions.
- Identify and escalate complex issues or unresolved problems to appropriate higher-level support teams or departments.
- Document customer interactions and maintain customer records.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain a positive and professional demeanor with customers.
- Manage multiple chat conversations simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9970086279

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