International Voice
1 week ago
Title :- International Voice & Chat Support Executive - US Shift
Location :- Aundh, Pune Maharashtra.
Experience :- Minimum 6 month in US Chat Support Process.
Job Description :-
- Respond to customer calls and chat messages promptly, professionally, and empathetically.
- Address and resolve customer issues and complaints efficiently, providing accurate and timely solutions.
- Identify and escalate complex issues or unresolved problems to appropriate higher-level support teams or departments.
- Document customer interactions and maintain customer records.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain a positive and professional demeanor with customers.
- Manage multiple chat conversations simultaneously.
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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