Manager - Claims Specialist -Non Trade

12 hours ago

Bengaluru, Karnataka, India MVK Staffing Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year
In this role, the claims Specialist resolves and responds to Customer's Claims / Deductions in a timely and professional manner. The general purpose of this role is to investigate, evaluate and conclude whether the deduction taken by the customer is a valid or invalid one and if valid, raise a Credit Memo and if invalid deny the claim and request the customer to make the payment. Responsibilities:
• Pro-active communication to identify gaps, new thoughts for doing analysis, improving the existing process.
• Projects and tasks may fall into one of below areas depending on business requirements and candidate's fitment in that role:
• Should come with experience in Disputes Management team and must have overall OTC knowledge and understanding
• Work with internal and external partners to resolve outstanding invoice issues / disputes and residual balances to maximise recoveries and minimise write-offs
• Resolve Claims / Deductions within TAT
• Follow defined critical issue matrix and raise whenever required
• Create Credit Memos in SAP
• Should have knowledge of all different type claims and deductions of like OS&D (Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc.
• Claims resolution communication (Logistics and Pricing but not Trade Terms) to customer as per customer service catalogue
• Work directly with Collections team for clearance and dispute resolution on past due deductions
• Maintain regular connect with Finance and Sales and other internal teams to resolve disputes and recovery of invalid claims
• Do RCA and setup control measure for any issues/ concerns reported by customer issues to improve Customer experience
• Good negotiating skills and proactive in gauging SLA/ KPI metrics performance for the team
• Work with Collections team to ensure AR statements, follow up emails are sent on time and timely feedback is provided to Customer
• Lead developments related to process and technology to drive best in class
• Should have excellent communication and negotiation skills
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Prepare different reporting, as required Qualifications we seek in you Minimum qualifications

• Managing communication with Customers
• Experience in customer Service or Supply Chain
• Customer Centric Mindset, Ability to challenge status quo
• System proficiency, Excellent Communication skills
• An inquisitive nature
• Proactive Preferred qualifications
• Good interpersonal skills that can lead multiple responsibilities simultaneously.
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Supply Chain or Customer Development
• Good understanding of SAP & Excel
• Able to navigate through PowerBi reports
• Experience in HRC or any other workflow / CRM experience (added preference)

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