Operations Support Associate

2 weeks ago

Vadodara, Gujarat, India Relay Human Cloud Full time

Shift Time: Night Shift (Rotational)

Role Overview

We are looking for a proactive Operations Support Associate (US Client) with 1-2 years of experience to join our growing compliance and monitoring team. In this role, youll play a vital part in ensuring operational excellence by reviewing store activities, validating reports, interacting with US-based clients, and assisting in incident investigations. Your efforts will directly contribute to improving efficiency, accuracy, and the overall customer experience for our international clients.

Key Responsibilities

  • Conduct virtual audits and camera reviews for multiple store locations.
  • Communicate regularly with US clients to discuss audit findings, clarify data, and resolve operational queries.
  • Review incident reports, video requests, and compliance data to ensure process integrity.
  • Maintain accurate records and documentation within internal systems.
  • Collaborate with internal and client teams to support investigations and prepare detailed daily shift reports.
  • Participate in team discussions, client meetings, and continuous process improvement initiatives.
  • Identify recurring issues or trends and recommend preventive solutions.

Requirements

  • Bachelors degree in any discipline (preferred: Business, Commerce, or Operations Management).
  • 1-2 years of experience in operations, customer service, audit, or compliance roles, preferably with US client exposure.

  • Proficiency in MS Excel, MS Office, and Outlook.

  • Strong verbal and written communication skills to interact confidently with global clients.

  • Analytical, detail-oriented, and dependable with strong multitasking abilities.
  • Ability to work independently and as part of a cross-functional international team.
  • Flexible to work in night shifts to align with US time zones.

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