Retention & Collection Manager

AGM - Retention & Collection

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Collections & Retentions

Job Level/ Designation

M2

Function / Department

Customer Service

Location

Delhi – UPW

Job Purpose

• • This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
  • The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
  • Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
  • Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.

The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities

• • Achievement of Business KPIs of Retail & IOIP segment through various measures
  • Monitoring and coordinating with Zonal Team on achievement of Monthly and Quarterly Target
  • Collection and Bad Debts Performance
  • Voluntary and Involuntary. Churn Reduction
  • Cost of Collections within Budget
  • New Initiative and Automation
  • Team Development and training
  • Cross functional coordination to achieve organizational goals
  • Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
  • People Management through identifying timely need of resources
  • Explore new avenues for cost reduction and efficiency improvement
  • Collection back office management to support collection processes
  • Competition benchmarking on Postpaid Products and Servicing

Core Competencies, Knowledge, Experience

• • Target Oriented Approach
  • Receivables management (Collection expertise)
  • Sound in Process / systems knowledge / experience
  • Strategic thinking ability and excellent data analysis skills
  • Capability to influence cross functional team as per Metrix
  • Excellent Communication Skills and presentation skills

Must have technical / professional qualifications

• • Graduate / PG in any field
  • Excel and Presentation skills
  • MS Office & Presentation Skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership