Outbound Collection Manager
3 days ago
AGM - Outbound Collection
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Outbound Collections
Job Level/ Designation
M2
Function / Department
Customer Service
Location
Delhi
Job Purpose
- Managing outbound collections call centre & Partner
- Driving Retention & Collection from various outbound calling campaigns for assigned circles.
- Ensure assigned Circle KPI delivery on Overall Retention, Collections ,Bad debt and Churn
- Maintain Cost of Collections & retentions within budget
- Ensure Churn, M0 collection, forwards flows are within Target.
- Manage National level collections projects as an when assigned.
Key Result Areas/Accountabilities
- Responsible for achieving key KPIs of Retention, Collections, CSAT and Quality scores
- Partner management & regular outbound performance monitoring
- Building intelligence into outbound process to ensure least intrusive retention and collection process
- Standardization of process and replication of best practice for better customer experience
- Cross functional Engagement
- Proactive follow up on probable Barring and Suspension cases to avoid impact on Churn
- Focus on negative TNPS Score, Analysis and Key attention (FCR/FTR) for Collection, resolving complaints/requests with complete and precise resolution.
Core Competencies, Knowledge, Experience
- Exposure to customer retention role.
- Hands on experience of customer life cycle management.
- Collections Management (Collection expertise)
- Outbound collection process through Dialler
- Sound analytical skills and strategic thinking
- Capability to influence cross functionally across circles under matrix structure
- Co-ordination with Retail and CS Team for Collection and Retention Related Cross Function activity
Must have technical / professional qualifications
- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
AGM - Outbound Collection
2 weeks ago
Delhi, Delhi, India Vodafoneidea Full time ₹ 9,00,000 - ₹ 12,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
AGM - Outbound Collection
6 days ago
Delhi, Delhi, India VodafoneZiggo Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Req ID: 47878Location:New Delhi, INFunction: OtherAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...
-
DRA Collection Executive
1 week ago
Delhi, Delhi, India Konexions back office service pvt ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Summary:We are looking to hire a dedicated and target-driven DRA Certified Collection Executive for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines.Key Responsibilities:Make outbound collection calls to customers for overdue...
-
Collection Telecaller
1 week ago
Delhi, Delhi, India Finsolve Resurgence Services (opc) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearResponsibilities:* Make outbound calls to delinquent accounts* Maintain customer relationships* Meet daily/weekly/monthly collection targets* Negotiate payment plans with customers* Update response feedback in system regularlyPrevention of sexual harrassment policyPerformance bonus
-
Relationship Executive
1 week ago
Delhi, Delhi, India Durga collection Full time ₹ 1,80,000 - ₹ 2,50,000 per yearJob Title: Relationship Executive (Work from Home)Company: Durga CollectionJob Type: Full-time (Remote)About Us:Durga Collection is a leading organization seeking a talented and enthusiastic Relationship Executive to join our team.Job Summary:We're looking for a fresher who is eager to learn and grow with our company. As a Relationship Executive, you will...
-
Outbound Telemarketer
1 week ago
Delhi, Delhi, India Anoglobe Full time ₹ 7,20,000 - ₹ 8,80,000 per yearJob Title:Part-Time Telemarketer (American Accent) – 4.5 hrs/day | Remote / Work from Home⸻Department / Functional Area:Sales / Business Development / Telemarketing⸻Job Type:Part-Time (4.5 hours/day, Monday–Friday)Remote / Work from Home⸻Company Overview:We are a growing outsourcing and sales development agency helping global businesses generate...
-
Collections Manager
3 days ago
Delhi, Delhi, India Baid Stock Broking Services Full time ₹ 2,00,000 - ₹ 12,00,000 per yearWe are seeking an experienced Collection Manager to lead our collections operations at our NBFC branch. The role involves managing a team of agents, implementing effective recovery strategies, handling escalations, and ensuring compliance with regulatory guidelines. The ideal candidate will be target-driven, customer-focused, and skilled in minimizing...
-
BPO Outbound sales manager
5 days ago
Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob OverviewWe are seeking a Mid-Level BPO Outbound Sales Manager to join our team in Delhi. This full-time role demands a professional with 3 to 6 years of experience. The ideal candidate will spearhead outbound sales activities, manage sales teams, and drive sales improvements to increase revenue and ensure client satisfaction. Key expertise in team...
-
Collection Support Executive
1 week ago
Delhi, Delhi, India Bimapay Finsure Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Title: Collection Support Executive (Tele-calling)Company: BimapayLocation: Pitampura, New Delhi (On-site, In Office)**Proficiency in Malayalam OR Telugu, or Tamil is mandatory.About Us:Bimapay Finsure Pvt. Ltd. is a growing fintech company committed to delivering secure, seamless, and innovative financial solutions.. We are looking for motivated...
-
Outbound Sales
4 days ago
Delhi, Delhi, India Adsify Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAdsify is an e-commerce advertising agency that specializes in growing and managing brands on Amazon. Utilizing advanced PPC strategies, listing conversion optimization, and problem-solving, Adsify customizes its approach to meet specific client needs and objectives. The company leverages a deep understanding of the marketplace, alongside...