AGM - Retention & Collection

3 weeks ago

New Delhi Delhi India, Delhi Vodafone Idea Limited Full time

Job Purpose

  • This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
  • The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
  • Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
  • Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.

The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills


Key Result Areas/Accountabilities

  • Achievement of Business KPIs of Retail & IOIP segment through various measures
  • Monitoring and coordinating with Zonal Team on achievement of Monthly and Quarterly Target
  • Collection and Bad Debts Performance
  • Voluntary and Involuntary. Churn Reduction
  • Cost of Collections within Budget
  • New Initiative and Automation
  • Team Development and training
  • Cross functional coordination to achieve organizational goals
  • Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
  • People Management through identifying timely need of resources
  • Explore new avenues for cost reduction and efficiency improvement
  • Collection back office management to support collection processes
  • Competition benchmarking on Postpaid Products and Servicing


Core Competencies, Knowledge, Experience

  • Target Oriented Approach
  • Receivables management (Collection expertise)
  • Sound in Process / systems knowledge / experience
  • Strategic thinking ability and excellent data analysis skills
  • Capability to influence cross functional team as per Metrix
  • Excellent Communication Skills and presentation skills


Must have technical / professional qualifications

  • Graduate / PG in any field
  • Excel and Presentation skills
  • MS Office & Presentation Skills

  • AGM - Retention & Collection

    1 week ago

    Delhi, Delhi, India VodafoneZiggo Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Req ID: 47962Location:New Delhi, INFunction: OtherAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • AGM - Retention & Collection

    1 week ago

    Delhi, Delhi, India Vodafoneidea Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Retention & Collection Manager

    1 week ago

    Delhi, Delhi, India Vi (Vodafone Idea) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    AGM - Retention & Collection Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to...

  • AGM - Outbound Collection

    1 week ago

    Delhi, Delhi, India VodafoneZiggo Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Req ID: 47878Location:New Delhi, INFunction: OtherAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Outbound Collection Manager

    6 days ago

    Delhi, Delhi, India Vi (Vodafone Idea) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AGM - Outbound Collection Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver...

  • Agm technical north operation

    6 days ago

    Delhi, Delhi, India Impressions Services (P) Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionImpressions Services (P) Limited has a 29-year history and operates in 60 cities with over 1,400 sites and a workforce of more than 20,000 employees. The company prides itself on a 97% client retention rate, attributed to its focus on integrity, dedication, client satisfaction, and adaptability. Impressions Services offers a wide range of...

  • AGM/ DGM

    1 week ago

    Delhi, Delhi, India Sant Nirankari Health City Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB TITLE: AGM/DGM-OPERATIONSLocation: Sant Nirankari Health City, DelhiOverview: AGM/ DGM Operations is responsible for overseeing and managing the day-to-day administrative and operational functions of the hospital to ensure high-quality patient care, operational efficiency, and compliance with healthcare regulations. The role demands strong leadership,...

  • AGM/ DGM

    2 weeks ago

    Delhi, Delhi, India Sant Nirankari Health City Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JOB TITLE: AGM/DGM-FINANCELocation: Sant Nirankari Health City, DelhiOverview: The AGM/DGM Finance is responsible for overseeing and managing the organization's financial planning, risk management, financial reporting, compliance, and strategic support.Key Responsibilities & TasksStrategic planning and management of financial services across the hospital.To...

  • Associate Director

    3 weeks ago

    New Delhi, Delhi, India, Delhi MNS Credit Management Group Private Limited Full time

    MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Genefied Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job descriptionCompany DescriptionGenefied is a B2B vertical SAAS company that provides innovative loyalty solutions for consumer brands, helping them build customer loyalty and enhance retention. Our cost-effective, QR code-based solutions drive customer retention and revenue growth for various industries, including Bathware, Plywood, Auto-parts,...