Clinic Account Manager

3 days ago


Hyderabad, Telangana, India Even Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Clinic Account Manager

Location: Hyderabad

About the Role

At Even Healthcare, we dont just sell health plans we deliver peace of mind.

As a Relationship Manager, you'll be the go-to expert for customers post-purchase. Youll own a portfolio of accounts, ensure every customer knows how to use their plan, solve service issues, and most importantly — retain and grow revenue through excellent customer experience.

This is not a back-end desk job. It's a high-impact, on-ground role where you meet real people, solve real problems, and see the difference you make.

What You'll Do

Drive Renewals & Retention

  • Meet customers whose plans are up for renewal.
  • Build trust, solve blockers, and ensure they continue with us for the long term.
  • Keep track of renewal timelines and close them proactively.

    Customer Servicing & Onboarding
  • Educate customers on how to use the app, file claims, and access health services.
  • Be the go-to person when they need support — from hospital visits to documentation help.

Solve Escalations On-Ground
- Handle critical customer escalations — especially when things go wrong.
- Coordinate with internal teams to resolve issues quickly and empathetically.

Grow Revenue from Existing Accounts
- Identify opportunities to cross-sell and upsell additional services.
- Pitch value-added offerings that make sense for each customer.
- Drive referrals from happy, well-serviced clients.

What Makes You a Great Fit

  • 1–4 years of experience in Field Sales, Insurance Renewals, Customer Servicing, or Healthcare
  • Excellent communication in Hindi + English + Regional language of the city
  • Empathetic, patient, and able to handle tough conversations
  • Tech-savvy — you're
  • comfortable with mobile apps, digital processes, and CRMs
  • Target-driven and self-motivated to own customer outcomes.

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