CX Service

Oracle CX Cloud (Fusion Sales/Service, OFSC, CPQ, VBS, Redwood) - Cloud Consultant Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate...

Role & responsibilities:1 CX Metrics Management:Oversee and manage key CX metrics, including rNPS (Relationship Net Promoter Score), tNPS (Transactional Net Promoter Score) and CSAT (Customer Satisfaction Score).Monitor and report on these metrics to assess customer sentiment and identify areas for improvement.2 Feedback Analysis and Action Planning:Analyze...

DescriptionTeam Leadership & People ManagementManage the India-based CX team's day-to-day operations, including developers, solution specialists, and service desk team.Lead, mentor, and grow the team by fostering a culture of collaboration, innovation, and continuous learning.Oversee workload distribution, career development, and performance...

Oracle CX Cloud (Fusion Sales/Service, OFSC, CPQ, VBS, Redwood) - Cloud Manager Oracle Global Services Center (Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate...

Job Title: Lead Specialist CXLocation: MumbaiAt dsm-firmenich we strive to achieve a world where you don't have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.At dsm-firmenich, being a force for good is not...

Role Purpose:Assist in mapping end-to-end customer journeys across digital, phygital, and branch-led experiences, with focus on improving customer satisfaction and reducing friction by redesigning journeys across physical, Phygital and Digital channelsKey Responsibilities:Conduct customer journey mapping for top use cases (e.g., account opening, card...

Job Title: Team LeaderJob Summary: The Team Leader is responsible for managing and guiding a team of customer service associates to ensure high-quality performance, adherence to company policies, and achievement of service level goals. This role requires strong leadership, analytical, and communication skills to drive team success and maintain customer...

Job Summary: We are seeking a detail-oriented and analytical CX & Store Auditor to join our team. The successful candidate will be responsible for auditing CX and store teams on customer interactions, analyzing reports, post-sales support, and adherence to company policies, industry standards, processes, customer journey, and thereby providing actionable...

Key ResponsibilitiesConfirm customer identity through secure verification steps.Ask relevant qualification questions to determine eligibility.Accurately update and validate customer information in the system.Transfer qualified customers to the approval team for final processing.Maintain professionalism, empathy, and positivity during all interactions.Build...

The Credit Approval Representative (CAR) is responsible for communicating with and helping to qualify new customers that have applied for a payday loan. This is accomplished by helping customers through a series of qualification questions, updating the customers personal and employment information, and transferring qualified customers to Lending Agent for...