Journey Mapping

Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...

We are looking for a Product Manager for a series A funded D2C Wellness Brand. Job Profile: Improve conversion % of visitors at the website Develop mobile app for menstrual health tracking, online consultation, content marketing Map customer journey to build awesome Customer Experience on website, app Improve Chatbot journeys to reduce live chat with call...

Responsibilities:* Manage CRM system, drive retention strategies.* Lead campaigns, segment customers, map journeys.* Analyze results, report insights.* Collaborate with marketing team on automation tools.

We have exciting opportunities for the role of AssociateKey Responsibilities (KRAs):Analyze CRT call data to identify top call drivers and drive resolution through journey fixesOptimize and continuously improve digital self-serve journeys across website, app, and WhatsAppDrive adoption of digital channels through awareness campaigns and cross-functional...

Role & responsibilitiesImprove the distribution of Personal Loan through partnering with top Fintechs in the country.Improve the sales numbers through existing & new Fintech channelsMinimum 30 crore productivity per KAM is expectedTech understanding developing new journeys through market mapping, improvement in the current journeys best practices followed in...

Location:Mumbai (Hybrid preferred)Type:Internship (3–6 months)About 8leteAt8lete, we're building an ecosystem to uplift grassroots football. From players and coaches to clubs, officials, parents, sponsors, and federations, our platform empowers every stakeholder withAI-driven insights, smart tools, and transparent data. Our vision is to help clubs run like...

Product Manager-TRANSACTION BANKING-GTS Cash To drive digital innovation & ensure competitive edge in the industry Work closely with stakeholders involved in the physical journey's to identify the opportunities & approach for digitalizing the processes & customer journeys Enable stakeholders to take informed decision in relation to...

Responsibilities:Market analysis & competitive intelligenceBuyer personas & customer journey mappingProduct positioning & compelling narrativesLaunch strategies & brand consistencyMarketing automation & conversion optimization, A/B TestingRetention bonusAssistive technologiesAccessible workspace

Key Responsibilities-Own and improve the end-to-end customer journey across our ecommerce website/app.Collaborate with cross-functional teams to identify customer pain points and ship improvements.Break down high-level goals into product specs, user stories, and sprint plans.Drive A/B experiments to improve funnel metrics like conversion rate, bounce rate,...

Key Responsibilities:Execution of CRM campaigns across SMS, push notifications, WhatsApp and in-app channelsWork hands-on with tools like CleverTapAssist in user segmentation and journey mapping for lifecycle and retention marketingAnalyze customer behavior and recommend improvements in communication flowsCollaborate with internal teams including product and...