Opening For Chat process at Ghansoli
2 days ago
Key Responsibilities
- Confirm customer identity through secure verification steps.
- Ask relevant qualification questions to determine eligibility.
- Accurately update and validate customer information in the system.
- Transfer qualified customers to the approval team for final processing.
- Maintain professionalism, empathy, and positivity during all interactions.
- Build rapport and trust while ensuring a seamless customer experience.
Required Skills & Qualifications
- Excellent communication skills (written English).
- Strong listening and conversation management abilities.
- Typing speed of 50 WPM or higher with accuracy.
- Positive attitude, patience, and professionalism in customer interactions.
- Ability to multitask (speak and type simultaneously).
- Basic understanding of customer service or financial processes preferred.
- Full professional proficiency:
Hindi/Urdu/Bangli(Native language level)
English (CEFR C1/C2 level) - Crypto experience as a plus.
What We Offer
- Comprehensive training and certification.
- Supportive and growth-focused work environment.
- Exposure to a fast-growing, technology-driven industry.
- Performance-based incentives and career progression opportunities.
Shift Timing- 24/7 including Night shift
CTC- 25K
Contact
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Navi Mumbai, Maharashtra, India Career Guideline Full time ₹ 15,000 - ₹ 35,000 per yearOpening for International /Domestic Bpo For Customer Service Voice/Chat /Blended Process, Sal 15-35k, Hsc fresher/Graduate fresher/Hsc /with bpo exp can apply, Immediate joining, Location Mumbai/Navi Mumbai/Thane, Int can call/watsup pooja , mail cv on
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