Customer Care Executive

2 days ago


Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 15,000 - ₹ 19,000 per year

Greetings Kolkata

TP welcomes you to be a part of our dynamic team

Job Role: Customer Care Executive (Contractual)

Domestic voice process, Inbound

Contract End Date: 30th October25

Location: Kolkata, Saltlake sector v

Job Type: Full-time

Immediate joiners needed

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound calls and handle escalation cases.

Responsibilities:

- Handling customer inquiries and resolving issues via phone

- Providing product/service information to customers

- Meeting and exceeding customer satisfaction targets

- Maintaining accurate records of customer interactions

- Collaborating with team members to achieve team goals

Requirements:

- Minimum 12th pass qualification

- Fresher and experienced both can apply

- Excellent communication and interpersonal skill in English and Hindi

- No leave requirement for upcoming 3 months

Shifts:

Rotational shift including night shift

Any 9.5 hour during 24x7

5 working days with 2 rotational week off

Transporation:

One sided pickup or drop for odd hour shifts (during 11 pm to 5 am)

Salary:

English + Hindi:

CTC 19K

In hand 15k

Hind i+ Bengali:

14K CTC

11K Inhand

Interview Rounds

1) HR round

2)Assessment round

We look forward to welcoming you

Contact:

HR Priyanka Dhar

HR Preet Kour



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