Customer Care Executive
19 hours ago
Company Description
Worivo is a fast-growing and dynamic company committed to delivering innovative business solutions across various industries. With a strong focus on excellence, customer satisfaction, and employee growth, we have quickly positioned ourselves as a trusted name in our sector. At Worivo, we believe in creating a collaborative work environment that empowers individuals, embraces innovation, and drives long-term success.
Role Description
This is a full-time on-site role located in Kolkata for a Customer Care Executive. The Customer Care Executive will be responsible for handling customer inquiries, resolving customer issues, maintaining customer satisfaction, and providing product and service information. Additional day-to-day tasks include identifying customer needs, handling complaints, processing orders, and renewing customer accounts. The role requires effective communication and problem-solving skills to ensure a seamless customer experience.
Qualifications
- Excellent verbal and written communication skills
- Proficiency in handling customer inquiries and resolving issues
- Strong problem-solving abilities and attention to detail
- Customer relationship management and organizational skills
- Ability to work effectively in a fast-paced environment
- Experience in using customer service software and CRM systems
- Bachelor's degree in relevant field and previous customer service experience are a plus
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