Team Lead

1 week ago

Pune, Maharashtra, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day, we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, and Poland.

About the role:

The Customer Care - Schedule Change department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.

Duties & Responsibilities:

● Team development responsibilities, support team members in their daily tasks

● Deliver training on the job, discuss & set personal targets with each team member

● Monitor team: their behavior towards customers & colleagues, their problems or ideas

● Evaluate team members: performance, mistakes, losses, creativity, strengths,

weaknesses, attitude

● Discuss the team's performance (quality of their services, mistakes, productivity) with the

Assistant Manager and work on improvements whenever necessary

● Organize & run regular team meetings and one-on-ones to groom team members

● Assess received feedback from clients/colleagues

● Prepare & discuss performance /report performance of day/week and special issues - quality wise with the

Manager

● Discuss or escalate daily issues and report the day's Summary to the Manager

● Ensure the team's effective functioning

● Manage team members' daily schedules and ensure assigned tasks are completed

● Supervise attendance and ensure time adherence by all team members

● Monitor Calls & Delegate cases as appropriate

● Coach and mentor team members to grow in their role 2-3 years of experience in team handling in the respective travel

Requirements
  • Excellent communication skills
  • Minimum 2 years of team handling experience in a contact center
  • Well aware of the Key performance indicators and the calculations related to it
  • Windows, MS Office, Google Applications (expert)
  • Fluent in English - any additional language will be considered a plus
  • Team player
  • Preferred: GDS Experience (Amadeus, Sabre & Galileo)
  • Qualification: Graduation or master's degree in Tourism, Business Administration, or a relative field
  • Documents (Experience Letter) from the past two companies, HSC and Degree marksheet is mandatory
LI-YK1

  • DevOps - Team Lead-DevOps-Engineering

    6 days ago

    Pune, Maharashtra, India EXL Talent Acquisition Team Full time

    Overseeing the DevOps team and ensuring the efficient and seamless integration of development and operations processes. This role involves managing CI/CD pipelines, automating processes, and fostering collaboration between development and IT teams.

  • Team lead

    2 days ago

    Pune, Maharashtra, India Vee Healthtek Full time

    Team Lead (Medical billing).Come join us for an exciting career as a Team Lead (Medical billing).we are committed to deliver extraordinary outcomes both to our clients and the team...Industry: US HealthcareProcess: Medical billing-Team leadMedical billing Experience: Min 1 Year in Handling team handlingDesignation: Team lead and SR team leadJob Location: ...

  • Team Lead

    4 days ago

    Pune, Maharashtra, India Tenb Fintech Full time

    Job Title: Assistant Manager Outbound SalesLocation: PuneFunction: Sales & Business OperationsExperience: 6 -12 yearsRole Overview :We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep...

  • Team Lead

    1 week ago

    Pune, Maharashtra, India Tech Mahindra Full time

    Job Title - Team Lead - IHT Recruiter.Department - TA.Location - Yerwada, PuneRole Summary:As the Team Lead for Internal Hiring (Bulk & BPO Hiring), you will oversee and drive high volume recruitment activities within Tech Mahindra. You will lead a team of recruiters, co-ordinate with operations, ensure hiring targets are met and build efficient processes to...

  • Team Lead

    1 week ago

    Pune, Maharashtra, India Milkbasket Full time

    Company DescriptionMilkbasket is India's first and largest micro-delivery service for groceries and daily essentials, starting with fresh milk delivery in 2015 in Gurgaon. Today, we deliver 5000+ daily essential products to customers in over 20 prominent Indian cities including Delhi, Bangalore, Noida, Chennai, and more. Our service is characterized by...

  • Team Lead

    7 days ago

    Pune, Maharashtra, India 2coms Full time

    SUMMARY Title: Team Lead Inbound Voice Process (Customer Support)Location: Mumbai/Pune Shift: US Shift (Fixed) We are looking for an experienced professional to join as Team Lead for Inbound Voice Process Customer Support.Key Responsibilities: Manage and lead a team of 15+ customer support executives. Monitor performance, ensure SLA adherence, and...

  • Team Lead

    12 hours ago

    Pune, Maharashtra, India Integrated Personnel Services Full time

    Job Description Team Leader (Recruitment / Non-IT Staffing)Company: Integrated Personnel Services (IPS Group) Industry: HR & Staffing / Recruitment Services Integrated Personnel Services Limited Location: Pune (Office) Integrated Personnel Services Limited Experience: 26 Years CTC: Up to 5 LPA (negotiable) Job Type: Full-Time, Immediate JoinerAbout the...

  • Team Lead

    7 hours ago

    Pune, Maharashtra, India STAREAST HEALTHTECH Full time

    JD – Media Team LeadAbout StarEast HealthTechStarEast HealthTech ) is a leading healthcare communications and technology company offering our services to clients globally. Our mission is to help global healthcare organizations improve health and business outcomes through combining modern technology, analytics and medical expertise.StarEast HealthTech is an...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Podium systems Pvt. Ltd Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job Title: Team Lead - Tele SalesLocation: Office No. 101, Mittal Chamber, near Panchali Hotel, J.M. Road, Shivaji Nagar, Pune – 411005Experience: 2-5 yearsSalary Range: ₹25,000 - ₹35,000 per monthAge Limit: 25-30 yearsWorking Hours: 10:00 AM to 7:30 PMJob Overview:We are seeking a highly motivated and experienced Team Lead - Tele Sales to join our...

  • Team Lead

    6 hours ago

    Pune, Maharashtra, India vueverse Full time

    Role DescriptionWe are seeking a highly skilled and experienced Medical Communication Team Lead to join our clients dynamic team. The ideal candidate will be responsible for leading the medical communication team, developing strategic communication plans, and ensuring the delivery of high-quality medical content. This role requires a deep understanding of...