Team Lead

5 days ago

Pune, Maharashtra, India 2coms Full time ₹ 12,00,000 - ₹ 36,00,000 per year

SUMMARY

Title: Team Lead Inbound Voice Process (Customer Support)

Location: Mumbai/Pune

Shift: US Shift (Fixed)

We are looking for an experienced professional to join as Team Lead for Inbound Voice Process Customer Support.

Key Responsibilities:

Manage and lead a team of 15+ customer support executives.

Monitor performance, ensure SLA adherence, and maintain quality standards

Provide regular coaching, mentoring, and performance feedback

Handle escalations effectively and ensure seamless customer experience.

Collaborate with stakeholders for process improvement and efficiency

Requirements:

Total 8+ years of experience with Minimum 2 years of experience as an on paper Team Lead in Inbound Voice Process

Excellent communication and interpersonal skills

Strong team management and problem-solving abilities

Experience in BPO/Customer Support domain is mandatory

What We Offer:

Fixed US Shift timings

Leadership growth opportunities

Supportive and performance-driven work culture

Requirements

  • Minimum of 1 year of experience in Accounts Payable
  • Hands-on experience in vendor set-up and review processes
  • Strong exposure to high-volume transactions and payment run processes
  • Well-versed in managing SLAs and KPIs in a dynamic environment

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Team Computers Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Team Leader.Qualification: Any graduateExperience: 5 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service Operation and Continual...

  • Team Lead – Appointment Generation

    2 weeks ago

    Pune, Maharashtra, India Only B2B | Lead Generation & Marketing Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionOnly B2B is a globally trusted ISO-compliant demand generation company that provides intelligent strategies for lead generation and demand generation. Our experts utilize the latest and most sophisticated methods to generate warm, qualified sales leads, supporting your sales and marketing teams. We aim to nurture these leads into...

  • Team Leader

    2 weeks ago

    Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...

  • Lead Generation

    2 weeks ago

    Pune, Maharashtra, India Lead Crafter Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    * Greetings from Starhire consultancyURGENT HIRING*Lead Generation Executive And Demand Generation Executive (EXPERIENCED)*Are u ready to elevate your career with an exciting role in lead generation and demand genaration? Join our dynamic teamPosition:Lead Generation Executive/Demand Generation Executive*Location:NIBM Road , Pune*What we're looking...

  • DevOps - Team Lead-DevOps-Engineering

    3 days ago

    Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Overseeing the DevOps team and ensuring the efficient and seamless integration of development and operations processes. This role involves managing CI/CD pipelines, automating processes, and fostering collaboration between development and IT teams.

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Checkmarx Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Job Title- Team LeadLocation- Pune (Hybrid)Skills- Java, API, Frontend Technologies, Team Lead, Cloud experience

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Tenb Fintech Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Assistant Manager Outbound SalesLocation: PuneFunction: Sales & Business OperationsExperience: 6 -12 yearsRole Overview :We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities for TLTeam Management: Lead and motivate a team of telecaller to meet targets and KPIs.Strategy Execution: Implement effective recruitment strategies aligned with company goals and staffing needs.Performance Monitoring: Track team performance and provide regular feedback to improve efficiency and outcomes.Maintain the MIS dashboards and...

  • Team Lead

    7 days ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title - Team Lead - IHT Recruiter.Department - TA.Location - Yerwada, PuneRole Summary:As the Team Lead for Internal Hiring (Bulk & BPO Hiring), you will oversee and drive high volume recruitment activities within Tech Mahindra. You will lead a team of recruiters, co-ordinate with operations, ensure hiring targets are met and build efficient processes to...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India DMC Finishing School Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Online MBA Sales Leader: Drive enrollments and lead a high-performance team. Exceed targets while managing attrition, shrinkage, and performance. Must have strong communication, motivational leadership, and must be flexible for a six-day workweek. Required Candidate profileExpertise in Online MBA Sales with record of exceeding admission and revenue targets....